Le Grande Plaza Hotel

It was the WORST experience I have ever had in my life. Do Not Come to this Hotel. The staff is very rude and not helpful at all. They get guests only because of the location, and other hotels are full in the same area (like I booked because of the location and the same area hotels were not available). They confirmed my pre-paid booking with my international passport (Uzbek citizen). However, upon arrival at the hotel, I was informed that my internal passport, which had expired due to my visit to my home country for an extension, was required. Despite my explanation, the hotel staff, including a manager who did not introduce himself, refused to check me in due to their internal policies. I was advised to cancel the booking to avoid any charges, as they did not allow me to stay.I had to leave the hotel and find alternative accommodation after a long flight with my infant, which was highly stressful. They saw my baby was crying, and my husband and I were jet legged, not even offering us to use Lobby even as human being. I had never expected any hotel to be such insensitive. They told me to cancel my booking so they would refund but no refund I received. When I called back, they were even ready to scream at me rather than helping. This Hotel Does Not Even Deserve 1 Star

非常棒的老牌高級酒店。 雖然不是這兩年裝修的，但是水平依舊在線。 好比開了五年的寶馬五系，還是非常不錯。 特別是早餐，很豐富，水果、熱食也很多。 酒店也很乾凈，衞生沒問題。 服務也很好，工作人員還是很熱心，周邊也很安全。馬路對面就是一個公園，公園裡有兩家高檔餐廳，也是非常不錯的。 離地鐵站大概200米，也是很方便。 總的來説還是非常棒，安心入住。

Очень приятных отель, был приятно удивлен