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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.1
Service4.3
Renlighet4.4
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Anonym användare
Den Guest Room King Bed(madatovi)
Bodde på dec. 2024
Familj
4 recension
2.0/5
Publicerades 27 dec. 2024
tl;dr: hotel put my safety at risk by letting a random stranger walk into my room at 2am, no safety lock
I stayed at this hotel for a total of 5 nights and everything was fine for the first 4 (at least for my room, more on my mother’s room afterwards), the view was great (got a free upgrade) and the breakfast is exceptional.
However, my final night was horrendous - at 2am I was woken up by a flashlight in my face and a random male stranger in my room staring at me. This was truly a traumatic experience as I was alone as a female. I thought I had put on the safety lock but after testing it the next day it does not work as long as the person has a key. After the sudden awakening I immediately phoned the receptionist, and this male receptionist had a horrible attitude and blamed the guest instead of admitting his own mistake. The next morning I asked the manager about what happened and only then I was told that the guest from the room next door forgot his key and simply asked the male receptionist for it, and mistakenly said my room number. Ok, of course this happens sometimes, but how on earth did reception give a random guy a key without checking the ID linked to the room ***?? Doesn’t make any sense and it is 100% the hotel’s fault.
The hotel later compensated me with that night’s room stay and free transfer to the airport and a bottle of wine, but honestly, no amount of money can compensate for the fear I felt over my safety in a country that’s not really that safe to begin with. I woke up in cold sweat at least 4 times that night and could barely sleep before my 20 hour long flight. It was horrible and I do not recommend anyone staying at this hotel, unless they do something drastic to improve their management.
Onto their facilities/amenities, my mother’s room’s bathroom light couldn’t be turned off, and the mechanic simply told her to twist the lightbulb herself to turn it off manually. ***?? The next morning we complained and they finally fixed it by installing a pulling mechanism to help her manually turn off the light. The same day when she used the hairdryer (provided by the hotel) the electricity cut off entirely in the bathroom. There were problems almost every night and we couldn’t be bothered to spend so much time on our vacation to fix this hotel’s issues.
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Översätt
Hei Kiu Au
Den Guest Room King Bed(madatovi)
Bodde på dec. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 20 dec. 2024
Beds are really comfy, requested for a quiet room and got what I wanted. Friendly service and exceptional breakfast!!
Översätt
R Kosters
Telegraph Double Room
Bodde på dec. 2024
Affärsresenärer
4 recension
5.0/5
Enastående
Publicerades 15 dec. 2024
Spacious hotel on a good location in Old Tbilisi area. Good king-size bed and perfect rain shower. Breakfast was excellent with a good mixture of continental and local food.
Översätt
Svar från boendet: Dear Guest,Thank you very much for your positive feedback. We are happy to hear that you thoroughly enjoyed your experience with us.We would be delighted to welcome you back again soon!
Gästanvändare
Svit(museum)
Bodde på apr. 2024
Par
1 recension
3.5/5
Publicerades 17 apr. 2024
Apart from everything else, which was pretty good, big scocker was that museum suite with kitchen has no dishes, glasses, cutlery or cooking pans etc. why offer kitchen with all gadgets incl dish washer if you do not provide the essential items???
The kitchen is for show and not for use by residents
I still do not understand this.
Otherwise other toiletries etc were good. Breakfast was reasonable, but could be better. .
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to tell us about your experience at Museum Hotel..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Museum Hotel. Looking forward to welcoming you back!Sincerely,General ManagerTamar Akhalbedashvili
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Daria_Ren
Tvåbäddsrum Atoneli
Bodde på juli 2023
Familj
15 recension
5.0/5
Enastående
Publicerades 23 juli 2023
Beautiful hotel, conveniently located (pretty much close to the Old city, but in much quieter surroundings). The rooms have high ceilings and well equipped bathrooms. Breakfast is good and the service is attentive. Quite classy place
Översätt
Gästanvändare
Bodde på juli 2023
Par
2 recension
5.0/5
Enastående
Publicerades 18 juli 2023
Great experience in this cozy and wonderful hotel. We liked everything starting from interesting building of the hotel itself, spacious room and very helpful and friendly staff. Good breakfast with live piano music or on the sunny terrace.
We were very happy choosing this hotel, great location near by with bar/restaurants street as well as park zone and just 10 mins walking distance to Liberty square
Översätt
Gästanvändare
Den Guest Room King Bed(madatovi)
Bodde på apr. 2024
Annat
1 recension
4.7/5
Otroligt
Publicerades 9 apr. 2024
The everything was nice thanks a lot for everything.
Översätt
Svar från boendet: Dear Guest,Many thanks for writing such a positive review about your recent stay at Museum Hotel. We are pleased to see you enjoyed your stay.Looking forward to welcome you back during your next trip to Tbilisi.Sincerely,Hotel administration
Svar från boendet: Dear Guest,Many thanks for writing this great review about your recent stay at the Museum Hotel. We are very pleased to read that you enjoyed staying in our beautiful Hotel in the heart of Tbilisi. It was a pleasure for our team to surround you with hospitality during your stay and it is great to hear that you truly enjoyed each of your days in Tbilisi and we had an opportunity to contribute to your impression and become a part of your memories!Once again thank you very much for your review! We are looking forward to welcoming you back to our hotel during your next trip to Tbilisi!Warmest Regards,
Svar från boendet: Dear Guest, Thank you for taking the time to write a review about our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. As the hotel is located in the very center of the city there might be some noise outside during the traffic. We hope to have the honor of serving you again should your travels bring you back to Tbilisi.Sincerely, General ManagerTamar Akhalbedashvili
Svar från boendet: Dear Guest,Thank you for taking the time to tell us about your experience at Museum Hotel..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Museum Hotel. Looking forward to welcoming you back!Sincerely,General ManagerTamar Akhalbedashvili
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Gästanvändare
Bodde på nov. 2024
Ensamresenärer
3 recension
5.0/5
Enastående
Publicerades 15 nov. 2024
Отличный новый отель. Завтрак разнообразный .
Översätt
Svar från boendet: Dear Guest,Thank you very much for your positive feedback. We are happy to hear that you thoroughly enjoyed your experience with us.We would be delighted to welcome you back again soon!
Svar från boendet: Dear Guest,Thank you very much for your positive feedback. We are happy to hear that you thoroughly enjoyed your experience with us.We would be delighted to welcome you back again soon!Warmest Regards,General ManagerTamar Akhalbedashvili
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Aleksandr
Bodde på okt. 2024
Par
6 recension
4.2/5
Mycket bra
Publicerades 16 okt. 2024
Отель в центре все в шаговой доступности. Завтрак нормальный. Есть большой балкон.
Из минусов запах канализации в ванной !!!!!
Översätt
Svar från boendet: Dear Aleksandr,Thank you for taking the time to tell us about your experience at Museum Hotel..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Museum Hotel. Looking forward to welcoming you back!Sincerely,General ManagerTamar Akhalbedashvili
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Gerry Kang
Svit(museum)
Bodde på maj 2024
Par
43 recension
5.0/5
Enastående
Publicerades 20 maj 2024
호텔 스탭분들 모두 친절하고 건물이 유니크 해요!
호텔 바로앞 주차가 가능해서 (무료) 매우 편리 했었어요.
시내 중심이라 위치도 좋았습니다 !
강추!
Översätt
Svar från boendet: Dear Guest,Thank you very much for your positive feedback. We are happy to hear that you thoroughly enjoyed your experience with us.We would be delighted to welcome you back again soon!Warmest Regards,General ManagerTamar Akhalbedashvili
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Gästanvändare
Telegraph Double Room
Bodde på juli 2024
Familj
27 recension
5.0/5
Enastående
Publicerades 27 juli 2024
酒店位置不錯,早餐不錯,性價比高。酒店後身有家樂福和很多吃東西的店。
Översätt
Svar från boendet: Dear Guest,Many thanks for writing such a positive review about your recent stay at the Museum Hotel..We are very pleased to see that you enjoyed your stay in our beautiful Hotel in the heart of Tbilisi.We are looking forward to welcoming you back to our hotel during your next trip to Tbilisi.Sincerely,General ManagerTamar Akhalbedashvili