Aden Motel

We booked for 2 Adults, 2 children (16 and 14 year olds) via ***********. When we arrived, we were given a room for 3 people. I advised the owner straight away that the room was booked for 4 people and showed him my booking. He checked his records and said that he was only advised that the booking was for 3 people. He asked me for $20 extra dollars as he would give me a bigger room to fit 4. I said that it was not my error and that I should not be charged extra as my booking was correct. He reluctantly said that he would give us the bigger room. It was a nice 2 bedroom and after speaking with my husband, we agreed to go back to reception and give him the extra $20 even though my booking was for definitely for 4 people. I went to reception and said that I don't mind giving the extra $20 as it is a very nice room. He then however completely surprised me and said "That's the least you can do. When you book accommodation, you need to book for the correct amount of people." I was taken back as this was not our error at all. He was so rude and I reluctantly handed over the extra $20. We will not be staying here again.

I fully recommend Aden Hotel Te Anau as a stop over for those heading up to Milford Sound. Beautifully situated near Lake Te Anau , peaceful environment, value for money and good location with restaurants, cafes and a supermarket within walking distant. Upon arrival, politely greeted by Irene, who showed us to our room, giving us a guide to the road to Milford Sound and attractions along the way. I would like to take this opportunity to thank Irene for her service.

Very beautiful motel with incredible mountain view!