Rixos Premium Tekirova - the Land of Legends Access

This hotel has the worst service and customer care I have ever been through. They never reply in calls and when they reply either they keep sending you from one person to another or they close the phone. Management not supporting when I explained my issue regarding my wife need to be in same room they ask for extra 275 euro per night which is double price of hotel. This happened to more than one person as I ask my other friend they just want money not your happiness. It should be 2 star hotel and not Rixos brand name

Can’t believe I forgot to write this review last year. You can’t beat this hotel! By far the best place we have stayed. It was all we could talk about when we got home. The hotel is immaculate and the activities for kids can’t be beaten our 5 year old was never bored, my only complaint was that we couldn’t stay longer! Amazing selection of food we never got bored which is a first at an all inclusive and the drinks were like drinks you would get at home! Amazing cocktails. We had booked a deluxe double room and upon arrival we were given an upgrade to a suite with pool view, that absolutely made our holiday! We loved it so much we are going back in less than 8 weeks (a first for us, we never go to the same place twice) and couldn’t be more excited! X

Rixos Premium Tekirova: Checked In for Luxury, Checked Out Disappointed Our stay at Rixos Premium Tekirova left much to be desired, and I can't say I would recommend it to others, especially for the price you pay. First off, upon arrival we were greeted by staff and taken into the reception to check in. Staff told us that we had been upgraded when in actual fact they just gave us the room we paid for. Excited to try the alcohol at the pool bar, we selected the frozen mango margarita from the menu and asked for two. Two bar people were making strawberry margaritas for other guests at the hotel and stated “we will do you strawberry’s ones” just because it was easier for them. Now I know that this isn’t a big problem but we were made to feel like an inconvenience from the outset of this holiday. We were then forced to have the strawberry version. The next day, at the beach bar, we asked for the mango margarita again, and the barman rolled his eyes and was not happy about making us this drink. If the staff don’t want to make the drink, then take it off of the menu and make everyone’s lives easier. While the Turquoise restaurant was decent overall, there were a few nights where the options were extremely limited, offering mainly fish or seafood. If you're not a fan, you’re out of luck because there aren't other walk-in options until 10pm. And reserving the à la carte restaurants is nearly impossible—you have to use an app where everything is booked up within a minute of reservations opening. The food court area also had a serious issue with flies and bugs. Staff seemed unconcerned and did nothing to address the problem—no fly zappers or any other measures to keep the area clean. The patisserie desserts, which I had hoped would be a treat, are simply recycled for the buffet, making them far less special. The Italian restaurant (La Rosetta) is €15 per person to eat at. Initially we were happy with this as it gives us a break from the turquoise restaurant. We reserved the restaurant through the app and attended at the time of our reservation. Staff greeted us with an embarrassed look as they had no tables available outside. We contently sat inside the restaurant and awaiting our drinks order whilst perusing the menu. Staff did not come and see us for 15 minutes until they brought over our amuse bouche which consisted of two bits of torn off bread and olive oil and some soggy salmon from the buffet menu. We finally got drinks and then we were told we had to move outside as it’s easier for the staff to take orders and clean up etc. Our main courses were cold and honestly, we would have preferred to eat elsewhere for free! We booked this hotel for the amount of restaurants they had. Upon arrival to the hotel, we found out the Mexican restaurant was closed with no explanation as to why. We were disappointed. The service was another major letdown. The cleaning staff barely made an effort to tidy the room or even make the bed look presentable. A