Mövenpick Resort Antalya Tekirova

This is a newly refurbished Hotel and the rooms are lovely, we had a great time and would recommend staying here we stayed for 10 nights but personally 7 is ideal , The food was very good quality but the buffet restaurant is pretty much the same dishes each day, There wasn’t many English speaking staff but I’m told next year there will be more, when the staff accommodation block is completed. We had a massage at the Spa and it was excellent and well worth the money, Barman Ali was really good, spoke great English and was really attentive, Overall we would rate this a 5 star resort but overall the staff service needs improvement as there is a long wait at bars due to only 1 member of staff actually serving drinks , hopefully this is just teething issues due to the fact it’s a newly opened resort.

We stayed at the hotel for 14 days as a family of 4. Overall the stay was very nice and we would stay again. Location and grounds The location of the hotel and the grounds are fantastic. The plants and gardens were very well maintained. The pools were clean and well looked after. The layout of the hotel is very pleasant with lots of paths and greenery. Is one of the best hotel environments I have stayed in. Service Overall the service was good. Most people tried to be helpful, even if they didnt speak English. However, some people were rude which was a shame. Also the language barrier made it difficult to work out how things worked e.g you had to book the cabanas and you had to request a date for visiting the a la carte restaurants. But we worked it out in the end. The booking system for the a la carte restaurants was very strange. You had to provide you check out date and phone number and the restaurant would message which day you were allowed to attend. Food For 10 days the food was very good and there was lots of variety. However, for the last 4 days the food was repetitive and bland. The a la cart restaurants were hit and miss. The starters at the Dragon were amazing but the main was over cooked and inedible. The Fish and Lale restaurants were ok. The service was very strange, whereby they would ask you to order within a couple minutes of sitting down (hadn’t even read the menu). Also the appetisers, soup, starters and salad were all brought out within minutes of each other resulting in a lot of food being on the table. Room service was terrible! The main phone didn’t work so had use the phone by the toilet. I had to then text the order to a number which wasn’t ideal. The food delivered wasn’t what was ordered and the chief refused to cook what was ordered. When we checked out of the hotel I refused to pay for the food, as it wasn’t what we wanted and wouldn’t have ordered it if given the choice. I had to speak with 4 different sets of people who couldn’t authorise the non payment until the head chief and manager came. They didn’t believe me until I showed them the text order and the photos of what was delivered after which they apologised for the mistake (all in it took about 45 minutes). The lunch, snack and drink bars were very good and open from 10am til 6pm. Beach Lots of deck chairs available and the bars were very close. The beach was slightly stoney, so you had to wear flip flops or your feet would hurt. Check out Our rep organised a late check out for us free of charge which was great. We called main reception to get a bell boy to collect our luggage to which she said they would send one straight away. After 30 minutes we called again as no one came and they said they were sending one immediately. After another other 30 minutes I walked down to find someone at which time a bell boy was driving up to our room. It was a very disappointing end to the stay. Entertainment The entertainment was good. In t

So as I sit by the poolside on my last day at this resort…(I was going to do this review yesterday but thought again to allow me to experience the full holiday). So I shall start off with reception and checking in. Being a foreign country I don’t expect all the staff at the hotel to be fully fluent in English, however, only 30% of the staff to speak English. I believe this resort is more catered for the Russian and Turkish clientele. Our room was modern with two bedrooms and two bathrooms with mini bar. Very comfortable, modern and clean. Please bring mosquito plug in for the room as the ones given to us by hotel were useless. Mosquito repellent and after bite is necessary. It looks as if most of the staff employed here are not full-time basis as customer service is poor, they have two speeds of working here …. slow and stop. A little training and enthusiasm will go along way… The variety of food on offer is fairly good and so are the drinks. The hotel could certainly learn from previous reviews that other people have left. The food offered in the restaurant should be labelled up to show if it’s vegetarian/vegan as well as brief description of the dish with ingredients. location of the hotel is amazing however in terms of shops life, and local bars/restaurants, it is a 25 minute walk or a short journey on the local bus (expect to pay 20 lira per person one way) This is the first time I have done an all inclusive holiday with my family. Overall, it’s been a great holiday which we’ve all enjoyed. But the hotel does need to address customer service.m, it’s a bit like faulty towers sometimes,