Gästanvändare
2 april 2024
Hello Yaniv, hello Marlène, I am writing to you because I had a bad experience in your hotel. As a reminder, I am a loyal customer of your hotel which I greatly appreciate and I would like to come back. I volunteer for tsahal. I had a difficult week and needed to relax. So I booked a massage at 2 p.m. today. It went very badly: Massage 03/23/2024 Time 2:00 p.m. I didn't feel comfortable Reception: unpleasant, authoritarian The massage started at 2:15 p.m. and ended at 2:45 p.m. I had reserved for an hour The unprofessional masseuse. I have been in pain too often His clothes are not clean Black t-shirt with white spots dirty shoes Bad smells Hair not clean She blew on my face several times. It's not hygienic I was tense. she laughed, she was annoyed. Yesterday I had a massage in the street, it was better. The masseuse doesn't know how to massage, she needs training It is not normal. I don't want to pay for the massage The spa manager offers me a free massage in exchange. But this option does not suit me. I do not trust. I am disgusted.
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