Hilton Tel Aviv recensioner

Apart from the great location, it is the combination of little things which add up to make this a terrific hotel.Everything works well, is thought out and consistent.Add in wonderful staff and it makes the experience of staying here so rewarding. Roger Mendelson. Australia

Great Hotel, located at the north path of Tel Aviv’s promenade. Check in was fast and easy. The Hotel and the room specifically were really clean and nice. Very good feeling when you enter the hotel. It also felt very secured. The hotel has access to the beach and you can pick up towels from the pool. One disadvantage is that at the beach, right in front of the hotel, you cant get any chairs.quite strange the hotel doesn’t offer it for its guests. Breakfast was very good with variety of food and good service. Overall very good hotel, recommended for couples, and business.

We stayed at Hilton Tel Aviv for 5 nights with family—including my wife, our 6-month-old baby, and extended family. For one night, we booked a total of 8 rooms, clearly making this an important visit. Despite being a Hilton Diamond member and having stayed at many hotels around the world, this stay was by far the worst experience I've ever had, especially regarding customer service. From the moment we checked in, the reception staff were cold, unfriendly, and clearly poorly trained. They couldn't answer basic questions about the hotel, like parking arrangements, causing confusion right from the start. One issue involved our teenage nephews being rudely thrown out of the hotel pool. Staff bluntly told them, "it's not a public pool,". They provided their room number and said they were guests, but this didn't help. When we reported this to reception, instead of an apology, we received excuses and accusations without anyone checking the facts. They unfairly suggested the kids were misbehaving, which was completely untrue. Breakfast was another disaster. The hotel incorrectly charged us for 8 breakfasts instead of the actual 6. When we tried clarifying this repeatedly, front desk staff, especially Tanya and her colleague, were incredibly rude, rolling their eyes and openly accusing us of dishonesty. When we asked to speak to the manager, Moti, he was even worse. He flat-out refused to believe us or check security cameras to verify the truth, rudely dismissed our concerns, and arrogantly said he was already "doing us a favor" by not charging us for even more people. Other issues included a hotel-arranged taxi refusing to use its meter, clearly trying to scam us, showing that the hotel isn't properly vetting their endorsed taxi services. During one of the breakfasts, the omelet cook was openly using his personal phone while making food, which was unhygienic and unprofessional. I was also rudely confronted by a staff member when I wore a robe from the sauna back to my room—she aggressively told me off and only backed down without any apology when I explained I was a hotel guest heading to my room. On the positive side, the housekeeping staff were friendly, professional, and thorough. Also, the hotel's location and views are nice. But unfortunately, these positives couldn't make up for the incredibly poor service, rude behavior, and disrespectful treatment from staff and management. I strongly recommend travelers avoid Hilton Tel Aviv. Management urgently needs to fix these serious service issues, but sadly, the current management itself appears to be a big part of the problem. These people shouldn't be running a hotel, let alone a Hilton.

The staff are rude it is not five star service and they were Making that very clear everything you ask for is no And they do not wanna accommodate you when you try to ask for any help or to do anything, they will say no and start screaming. Please do not book here.

Really lovely hotel right on the beach. Hotel was impeccably clean and well maintained. We stayed on the Vista level and really enjoyed the lounge which has amazing views of the sea, Tel Aviv and old Jaffa. The lounge also has snacks, food and liquor available throughout the day. In the morning you can enjoy breakfast there or in the restaurant downstairs which has a lovely and lavish spread. Location is great as we were able to walk to many places or easily get a taxi. In the mornings, there is easy access to the boardwalk for walks or runs by the beach. Will definitely return.

Everything about this hotel was great. Very modern, comfortable, great food, great fitness room, great executive lounge for highest Hilton Honors, and great staff. Expensive but you really feel special here. On site parking for a fee. Great access to beach and tayelet.

Nice room , the hotel is near the beach, goog wiwe, good breakfast, the service was great and I enjoyed very much, I like to stay there, I will come back we eat dinner in the traklin, and we stay in high floor, it was wonderful stay, near the sea, I like the hotel

This was not our first time staying at this Hilton, but the service we received at the hotel was unmatched in our years of travel. Every aspect of our stay, from the pool, breakfast, executive lounge and front desk was outstanding. I cannot remember names, but the pool manager treated us like family, the front desk folks went out of their way to help, and everyone who worked at the executive lounge was wonderful. I cannot wait to return.

I had a great experience visiting this hotel. The beds are comfortable, the rooms are renovated and well decorated. The breakfast is delicious (highly recommend opting for the Vista Lounge), and the location is unmatched. The pool is refreshing and the staff is helpful. Regarding ambiance, I would not recommend this destination for people looking for a quiet or elegant environment (especially during summer times). Large families and big groups tend to frequent the hotel. That said, the hotel is interesting and lively. Rooms are slightly on the smaller side, though the balcony views are fantastic!

Our family vacation at the Hilton was amazing, largely due to their exceptional service that anticipated all our needs. The staff was attentive and accommodating, and the amenities were luxurious. Our stay was both relaxing and memorable, making it a truly special experience for our family. We were first greeted by Rachel and Raya who made sure our accommodation was comfortable. Elan was the host of the executive lounge and he did an amazing job to fulfill all our needs. Looking forward to come back next year. - Yoni Nitzani

"We've been coming to the Hilton Aviv for over 20 years, and it's long overdue that I write this review! The hotel's exceptional service is largely due to incredible staff members like Raya Klaiderman at the front desk. Raya is a true asset to the hotel - her professionalism, attitude, and warmth make every stay truly special. She always greets us with a smile, remembers our names, and goes above and beyond to ensure our needs are met. Additionally, Sylvia from housekeeping is absolutely amazing! Her kindness and love shine through in everything she does, and our kids adore her. The entire family looks forward to seeing her every year. Raya and Sylvia's dedication and exceptional service have made our trips to the Hilton Aviv truly unforgettable. We can't wait to return and experience their hospitality again. Thank you, Raya and Sylvia, for making our stays so memorable!"

We had another amazing stay at Hilton Tel Aviv. This is our family’s favorite hotel. It is very kid friendly. We had two connecting rooms. This hotel has the best breakfast buffet in Israel. The staff is all very accommodating and friendly. Rachel and the front desk staff always go above and beyond. Rachel has been there a long time and she will always will help you out with any request. The lobby restaurant staff is also super friendly, especially the manager who wears a bow tie (I can’t remember his name), as well as the waitresses. The security guards always greet you. The pool manager Avi and the pool staff treat the kids like royalty. For anyone complaining about service related issues, remember that Israel is at war right now. A significant portion of the staff either have served in the military during the war, or have family members currently serving in the military. Everyone was affected in some way by October 7. So give the staff a break. They are still going above and beyond for guests. We cannot wait to come back to visit Israel and this will be where we stay again.

Spent 6 nights at the Hilton. It is a classic hotel with its own charm. A special thanks to Tzion, the night manager, for all of his help .The room was clean, roomy and had a wonderful terrace. The staff in the executive lounge was helpful, the housekeeping was excellent and the staff otherwise attentive and available. The hotel gym was well equipped and the pool staff happy to help. Over all would return on my next visit. to Tel Aviv

Pretty dated hotel that needs some significant Reno’s. The rooms were nice and clean but nothing spectacular. No chocolate treat on pillow at night even with upgraded room. Breakfast was good but average, and I found the service at breakfast fairly poor. Not enough staff. No one pouring coffee automatically at the tables , had to wait about 15+ minutes to get a coffee brought. It’s a fine hotel but I’m not running back. The Kempinski is higher end.