Brown BoBo, a Member of Brown Hotels

Looking for a place to spend few days off, you go through alot of hotels here and there, but sometimes, while you search for any nice normal hotel to enjoy few days alone, you simply pick up the phone and wanna book it, right? But this is not the case with me, the nightmare of trying to book a room at the this hotel was just waste of time, calling and calling no answer, and once someone answer after a very very long time, its the wrong department, and after you do call again, and then someone will redirect you again, and after that, you need to call someone else, and after all that, the price goes up just wasting time trying to reach someone and book a room from the department of the hotel that suppose to do it for you, thats why they are there from the first place and thats why they tell you press 1 for this and press 2 for that. After a very long time of headache and no one answer, the prices went up on price as the waiting game and the unprofessionalism of this hotel, is simply a joke, so if booking a room in this hotel is a nightmare and customer service is awful , what wondering the real thing how it looks like, I think its a disaster. As they say, first impression is everything, so far everything is really really bad, bad customer service, no one get back to you, they dont answer the phone only after a very long time, and worse, they keep redirecting you and usually its the wrong department. What a joke in the hotel industry. To all my amazing loyal readers, now they are more than 53000 readers, you can check your self. I dont recommend this hotel from a a very bad customer service and wasting time, as I could simply just go with another hotel, but usually you always say, lets give them a chance, but when its been born bad, then its bad all the way. Save your self a headache and go with other hotels they know what's customer service means.

We celebrated Passover at the hotel, from Friday till Sunday. Rooms marvelous, service was tip top, Shani and Avigail plus the whom team were welcoming and most efficient! The food was very good and our daughter and son in law with a baby girl received a great room with baby cot and bath. Strongly recommend!

The elevator system takes a few minutes to get used too. Several rooms per floor so it's quite maze like. I saw a cockroach in the bathroom. It's an old place and bit overpriced. Overall it's a basic budget spot with a good location. Worked in a pinch but there are better options around it for the same price.

if you have an option - please choose other hotel. from the moment that you get in till the moment that you move out it’s a huge disappointment. breakfast hall with a large food selection but no scrambled omelette or sunny side aggs !! very basic coffee . far from any Israeli rich breakfast. shame. later today we had a spa treatment . no one at the reception. no bathrobes. no showers . you need to change your clothes at the treatment room next to your bed!!! seriously ????athmosphere??? a happy club music which is definitely not a relax spa vibe and last - the therapists .. two nice ladies with less than basic spa experience.. 45 minutes of a big disappointment, definitely not what you expect from the Brown hotels .. do yourself a big favor and go to any other hotel in town

The best hotel in Tel Aviv! First of all, the team are such a lovely and welcoming people, the manager of the hotel, Avi, is so caring and always ask everyone if they need anything, how they feel.. he walks between the people in the breakfast and see if there's anything he can do to make each one satisfied. The room is lovely, very unique designed, amazing view to the city and the sea 😍 the location is great- next to a lovely park (hamesila) and walking distance from anything interesting in this city. There is a cool rooftop also with a swimming pool and mind blowing urban view from 14 floor. I just love this hotel so much, they make me feel like home ❤️ Highly recommend!

Right from the start the experience was not good. At the check in, the woman was unfriendly. The room we got smelled. The manager did give us an upgrade for free- the only bright point of the hotel. The maintenance of the room was poor to ok level.