NYX Tel Aviv

I was given a room that didn't have any shampoo, soap, or a bath towel. When I called the front desk using the room phone, a robotic voice answered. I then attempted to reach the reception using the phone number provided on the card, but the customer service representative spoke to me rudely and said it would only be a few minutes. I waited for an hour and fifteen minutes. During that time, I called customer service three more times, every 15-20 minutes. Each representative assured me they were sending the missing items, but nothing ever arrived. Eventually, I went to the reception desk, where the staff were surprised and had not been informed about my situation. They provided me with shampoo and soap and promised to send towels later. It took me an hour and a half to take a shower, and this was after making my own trip to the reception. Unfortunately, the shower was not very clean, and I have attached some pictures for reference. Never had such an experience. Reception documented the issue 3 days ago and promised to call me back but they haven't called yet!!!

Great location

NEVER STAY HERE!!!! The hotel service was atrocious. The air conditioner in my room was broken and the room never got below 25 degrees, but management dragged the feet to deal with the situation over multiple days and then insisted nothing was wrong. They then gave me a fan with an additional thermostat which proved the temperature was 25-27 degrees but they insisted the room was actually 16 degrees and everything was working normally. I brought multiple friends to my room who all agreed it was too hot, but that front desk manager Michal was completely indifferent and refused to even acknowledge there was a problem. She also refused to let me switch rooms because the hotel “was full” even though there were rooms for sale online. Just horrible Customer service. AVOID THIS HOTEL!!!