Gästanvändare
4 maj 2025
If you book through other apps such as trip.com, agoda, etc be ready to get lost on the check in process especially if you arrived at night & book last min. however If you booked through Travellio app which is the property management company then they will act faster. Priority for them is the 300,000 IDR deposit but overall service & speed is considered one of the worse experience i got to encountered.
When you arrived especially at night, you need to wait for the travelio team to come (approximately wait for 2 hours based on what they said) thats if you lucky enough to be able to reach out to the travelio team, hotline, online chat. if not be prepared to sleep in the lobby or just cancel & asked for refund.
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