Belum Rainforest Resort

No experience to share about because the resort rejected our cancellation request because of my husband not being in the best physical and mental state to make the drive SAFELY from Tambun, Ipoh, Perak to the resort in Gerik. It would have been our first drive through the somewhat pothole-filled and badly maintained roads (as shared by many local drivers on social media), and my husband being down with fever due to a leg infection, did not want to risk the drive. We had previously driven all the way to Ipoh from Singapore and was obviously looking forward to the stay at Belum, but our safety is more important. We had made the effort to visit a local clinic and gotten a doctor's memo certifying that my husband was unfit to drive, and requested to cancel (or at least modify / postpone the date of our stay), but yet the resort rejected it. Of course the terms state non-refundable booking, but we believe we should have been granted an exemption on a special case basis as it's not like we planned for my husband, the sole driver, to be unwell. We had already made it to Perak. Zero points on service and in Malay we say "Kita tak halalkan duit bayar booking" and may the management / owner receive divine retribution. Kudos though to Trip.Com's higher management for granting us a generous amount of Trip Coins as service recovery so that we could save a bit on alternative accommodation.

Near forest. Found 1 milipede in my room 🥶

Our visit here was the lowlight of an otherwise superb tour of Malaysia. So poor in fact that we left a day early! It was disappointing in most respects. Like other reviews mentioned, the resort feels run down and almost neglected. The impression was that group tours got preference, as in fact only one eating area was open for dinner, in what I would describe as a day time cafe setting. A poor selection of food and very basic. Even the buffet breakfast was scant and unreplenished during service. Our room was meant to be a special one but the only thing that really set it apart was the view of the lake. There was little atmosphere overall and to be honest very little support from staff to show any direction to possible activities. It was absolutely not worth the trip to get there.

Both restaurant foods are not attractive. Should have more Malaysian food. Buffet dishes always not enough for guests. Resort facilities needed to maintain. Like pool table, darts, and etc. Room bath tub not clean. But overall is good and comfortable. Very nice environment.

TERRIBLE experience! I hope someone reads this review so I can save someone from doing a terrible mistake in going here like I did. I went to this place because I read from it on a book but it is nothing what I expected. Everything they sell you Is a lie. It’s not true that you will see elephants or other animals. All I saw was some ants. You rarely even get to walk around in the wild. We had 1 hour only because we asked for more time. The first night there is nothing to do, you arrive just to wait for the next day. The second day arrives which is supposed to be such and adventure and all you get is 1 hour in a small part of a jungle with nothing more. The next day you leave. I saw more monkeys at the Perehntian or in monkey beach or in batu caves. I didn’t see even one fish in the water which of course you can’t go in. The road to get there is the most dangerous road I’ve even been in. When I realised that on my way there I tried to change my transportation since I was with my young kid and when I asked for help from the desk they not only didn’t help but made it worst. They made me wait for hours promising that they can help 100%. So I wait and wait. After more hours they find me a mini car from 1980’s that didn’t even had seatbelts when I even have a car seat. It was almost night and there wasn’t space in the hotel anymore for me and my family to sleep. And there is nothing else near by. Luckily my next hotel was able to help me and help me to find my transportation to another hotel. I was one month travelling all around Malaysia and I also loves there for 8 months and this was the most expensive and frustrating part of all my trip. I’m sorry they give Malaysia such a bad face because Malays are usually amazing people. But the people here are just a fraud.

We were skeptical because it is fundamentally the only choice in the rainforest, but the stay was super and above the expectations. The room was very nice and clean, we were welcomed with fresh fruits and filtered water. The dinner is not so various but overall ok, while breakfast is great for the standards in Malaysia (they also have croissants and sweets). Staff is helpful. The activities in the rainforest are very well organized and we were accompanied by a kind and prepared guide. I would suggest the package 3D2N like we did. We also booked the transfer for Kuala Besut on the last day, they gave us a professional driver and food for the travel. Overall the best hotel we had during our time in Malaysia.