AC Hotel Phoenix Tempe/Downtown

Location and cleanness - super. Services: the door to the bathroom was very tough, so tough that we did not manage to close it. Asked for help, engineer fixed something and it was a bit better, but still very hard to open and close. We asked for daily housekeeping, but it was not done. We were forced to ask new towels urgently (need to take a shower fast to catch the next event). Breakfast is average. It feels like everything except special menu is cooked somewhere and brought to the hotel - does not taste fully fresh. I have prepaid breakfast, but was charged for one (we stayed 2 nights). Now I am dealing with hotel to cancel this charge. Very noisy fromplanes taking off and landing in Phoenix Sky Harbor. As for amenities. They give you a pouch of lavender every evening and aromatic salt for shower - very nice. Parking. When I booked it was stated $18 (+tax). In reality, it was $20+tax. Honestly, for Marriott and 4 stars, this stay was in overall quite disappointing. I hope I will manage to fix my extra charges, but will think twice whether to book this hotel again.

I stayed at a hotel yesterday where the water supply was shut off from 10 PM to 6 AM. They never informed me during check-in. It wasn’t until midnight when I tried to shower that I discovered there was no water. When I called the front desk, they claimed they had “sent an email notification” and “placed a notice on the counter.” However: 1. The staff didn’t mention a single word about this during my afternoon check-in 2. The paper notice was extremely inconspicuous - A4 small print, no color highlights, and completely unnoticeable 3. The water didn’t actually resume at 6 AM as promised - I kept checking until 6:50 AM but there was still no water 4. This directly impacted my 7.30 AM meeting as I had no time to take a shower, even brush teeth! 5. The hotel’s passive notification method (hidden notice + uncommunicated email) constitutes negligent service!

Our stay was okay. The rooms are comfortable and clean. The staff doesn’t bother you. The rooms are soundproof which is nice not hearing noise from nearby rooms. The issue is the past few times we’ve stayed at an AC Marriott in Arizona the hotel’s restaurant has been closed. Very inconvenient and frustrating.

Really disappointed to be told that the pool was out of use for our stay as a function was happening. Surely the hotel is being paid to hold that function while no notice/discount/upgrade was offered for the lack of amenity. We specifically chose this hotel as we had children that wanted to use the pool. Also my husband asked for a coffee in the lounge/bar area and was met with the response don’t you have it in your room. He replied he did not like it (room coffee was undrinkable!) she begrudgingly said she could do it but no decaf. Lame service and amenities.

Fantastic Had a great stay at AC. Staff was wonderful, place and room was very clean. Rooftop pool was a delight. Great location. I will be back.

Beautiful room, not much privacy Perfectly located, beautiful hotel! However, you should be 100% comfortable with you partner. The sliding bathroom door has a good 1" of open space between the wall and you can hear EVERYTHING.