Home2 Suites by Hilton Phoenix Tempe, University Research Park

房間不算很大，把沙發床拉開後，房間就很擠了。雖説有廚房，可衹有微波爐和冰箱，沒有烤箱和爐具，無法自己做飯。

This is about the only Hilton property in the Phoenix area that doesn't provide free parking. Worse yet, you have to use a QR code at check in to pay some third party company...I ended up standing in the hot sun for 15 minutes to get it to work. The desk clerk couldn't have cared less.... Just kept agreeing that it was a bad set up. I'd never stay here again. So many other choices without the parking hassle.

You dont check in to the hotel you have to go next door to other Hilton to check in. The pool was chained and had to walk through other hotel to get in and out. Room was only cleaned 1 time in 5 days and the floors were never vacuumed before or during our stay. We had sunflower seed shells on the floor and the hallway floors had food and other things on them from the momwnt we got there till the time we left. Bed had stains on comforter and went to plug in items next to bedside table and went to slide table over and the top came off. Breakfast was decent but the main proteins were kept in a small case that you could barely get in to and then would have long wait if busy because it was one at a time. If they would separate it out more would be better and easier to get to. Water in lobby was not refilled during the day after the first day we were there. Staff that checked us in acted annoyed and irritated that they had to help us upon arrival since we were at "the other hotel". Very disappointed in the hotel cleanliness and lack or care for our stay in this hotel.

We stay at this hotel chain in other states and never have had issues . Our room was not as clean as expected food in kitchen sink from previous use it smelled and caused the sink to overflow the dishwasher which was not being used causing flood. Issue fixed yet towels used to prevent further flooding were not removed as asked to staff bathroom sink faucet loose , toilet seat loose . General looked like someone didn’t throughly clean half the room

I checked out of the Home2Suites and over a week later have not received my incidentals deposit back and, the staff checked me out of my room 4 days after i i checked out only because i called.

Terrible beginning, but a great overall. Our reservation was for a king studio handicapped room at the Home 2 Suites. When we got there, we were put in a hearing impared room so the bathroom was definitely not set up for someone in a wheelchair! After a discussion with the manager, we were told they had overbooked and our room was one given away. The manager compensated us with a handicapped room in their partner Garden Inn along with complimentary breakfast each morning. Our room at the Garden Inn was wonderful! It was very clean, very roomy and very comfortable. I think we got a better room than what I booked! When I needed an extra blanket and coffee pods, they were very prompted getting it to us. The front desk people were friendly every time we went down in their area. Overall, it was a great experience! We would stay at the Hilton Garden Inn again.