Premier Inn Gloucester (Barnwood)

Good location, if you drive. Rooms are superb and services staff are friendly. Rooms are clean.

I don't normally leave a review for Premier Inns as they are normally all of a standard, however this particular one, which we visit fairly regularly, is well above most Premier Inns - staff are always very friendly, and rooms are very clean and well presented. This week we encountered the new chef Craig who produced an excellent breakfast, and went that little bit further to make our meal enjoyable.

It is a nice place to stay but several staff were rude including the cleaner. My mother in law was 2 doors away and when going to her room we were yelled at by the cleaner for going the wrong way down the corridor. Breakfast was okay. Bacon and sausages burnt to a crisp so inedible. Woman booking us in for breakfast was very rude saying you must pay before entering. Would have liked my kids and elderly mother in law too sit down whilst I paid but apparently they can't let you in until we paid even though we reserved tables. I then had to wait at reception to pay and this was not good for my family. So common sense needed to come in here. We need to book again next year as my daughter is in a show but will probably find alternative hotel with more friendly staff.