Premier Inn Tewkesbury

The premier inn is the usual affair and nothing wrong with it at all, staff are friendly and helpful, parking is good and check in quick and hassle free, however the changes made to the restaurants in many of the premier inns has destroyed any enjoyment to be had from staying there, if it says premier inn restaurant please do yourself a favour and find somewhere else to eat because it doesn’t matter where it is, it will be better, I travel the country with work and it doesn’t matter where it is the premier inn restaurant is the worst idea ever. I genuinely can not see why premier inn think it’s a good idea. Premier inns are still a familiar place to be and so I keep using them but if I can travel further and avoid one with a premier inn restaurant I will ( sadly today I didnt have time to get to where I was heading and booked quickly without checking)

The staff at tewkesbury couldnt do enough to help me. They all made me feel welcome. The manager Nikki was amazing and a credit to the company. Catlin and Abbie were amazing and did an amazing job in tbe resturant. Keeping everyone happy. Amazing staff well done to Nikki and the team

We received an email a week or so before our booking to say that the restaurant was being refurbished. Not a problem we think, it’s just getting a fresh coat of paint. Not quite the full story. PI’s are built next to other Whitbread pubs, eateries. In this case the eatery has actually closed and opens purely for patrons of the hotel - and is staffed accordingly. So this hotel does not have good dining facilities. Order of starter to first bite, about an hour. Admittedly main was about 10 mins after clearing away starter, so that was good. Seems though that the refurb is several months away - before it starts! There is a Travel Inn on the same park, and they have their own restaurant. If we visit the area (which is beautiful BTW), we will give that a whirl in preference to the PI where everything is premier except the food! Also the room we had, yes, standard PI, but could not clear the plug on the wash basin. Couldn’t tell any staff - no one around.

Obviously standard premier inn stay but it wasn't the cleanest and there was no hot water or water pressure making having a shower or bath nearly impossible, I tried to complain but was told that is what is was and they can't do anything about it.

Hotel was ideally situated for me, the room was clean and spacious and the staff friendly. My only disappointment was that the restaurant was closed that night due to staff shortages, so I had to drive out to get a meal. However there is a pub that serves good food just a few minutes drive away, but it would have been better if I had been able to eat in.

During my recent stay, I was informed that breakfast and dinner services at the pub next door would not be available prior to my arrival. It is somewhat disappointing that a hotel of your size does not have a cook to provide these meals. As a frequent user of your hotels through Business Booker, I expected better. On the morning of February 18, 2025, I was offered a continental breakfast due to the absence of a cook, yet I was charged the full price for breakfast. Additionally, on the evening of February 19, 2025, I had to drive to a local pub to obtain my evening meal.