Ibis Navi Mumbai

The room was cleaned, but I booked twin bed and when I arrived it was double, it was disappointed but the next day the hotel has changed as my original booking

Only toiletries not refilled during my trip. Staff very helpful. Breakfast buffet to be improved for western choice.

The rooms were not very clean , the hallway has a weird smell. Also some of the workers weren’t very friendly and helpful. Also they didn’t offer to carry our luggage. We had to carry on our own. They said it’s self service . Also card gets deactivated most of the time so had to go to the reception to get it activated.

I booked a package including dinner buffet, food were tasty .

Amazing service

This is my follow-up review of the hotel after I had issues getting in touch with the hotel before my 9 night's stay. Let me start with the Pros: · The staff is friendly and courteous while providing professional service. The front desk was fully staffed even at 2:30am when I was leaving on the last day. · The color scheme of the hotel is vibrant and welcoming. It has a modern contemporary touch to its décor appealing to the younger generation. · Breakfast buffet is simple mostly south and north Indian fare, no Danishes and not too many cold cuts but enough. I just loved their coffee and tea. The lunch Thali is very inviting/innovative and worth a try, especially if you don’t have a big appetite like me · I found the chefs were very accommodating and were ready to go out of their way to cook something you’d like but wasn’t on the menu. Special thanks to Chef Santosh and the onsite egg station cook. · The front staff were very helpful in booking taxis (Ola/Rapido) for me. A shout out to Komal and Tanaya · The waiter that stood out was Rafique, who even gave a Wow! Moment by serving a ‘Thank You’ dessert on my last stay. The Cons include: · Being in an industrial area, mosquitoes in the common area are a problem. The staff try to mitigate the problem, but I feel they fall a wee bit short, especially in the dining area. · The housekeeping staff also can be a little more observant. Sharan was awesome and took care of issues that were pointed out to him. The housekeeping manager, too, went out of her way to ensure the rest of my stay was comfortable. To sum up, I would definitely consider staying here again & recommend to others. Thanks for reading.