Gästanvändare
13 mars 2025
Following the pack, it would be easy to give 5 out of 5, which seems to be the trend. There are wonderful aspects to this hotel - beautiful gardens, a gorgeous beach, wonderful pool area and gym/spa, many lovely staff, a very high standard of food quality, exceptional cleanliness, a nice welcome, a great all-inclusive deal, and a lovely relaxed attitude to checking out at a mutually agreeable time. There are also some pretty basic areas where Spice Island does not live up to its 5-star rating, when compared with other 5-star establishments, in my experience. In short they were the absence of visible leadership, the unfriendly attitude of some F&B staff towards guests, some excruciatingly long delays for food orders to be served, some issues of tiredness and poor maintenance in our suite, and a lack of information about hotel activities and facilities. I dithered between 3 and 4 for this hotel, and chose 4 in recognition of the great features and the good people, but there is room for improvement, and I would have been happy to share all of these comments, in detail, with the hotel management, if I had been asked, or if I had known who to engage.
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