Tiara Miramar Beach Resort

Très bien merci

We booked this hotel for our daughter’s 22nd birthday and college graduation celebration. About 4 days before check in I sent an email confirming our stay and arrival time. I was informed we had been moved to a sister hotel because they had labor this hotel for our stay. We had booked and paid 50% deposit up front 9 months prior. We were very disappointed. They did not communicate to us at all. They just said we moved you to another property. We had wanted a beach vacation and were sent to their hotel on the hill. No beach or water access. They did send us to a beach club to spend $200 of our own money on a day at the beach. They upgraded us to junior suites which was nice. Staff were nice but the young people who worked there couldn’t even open a wine bottle. My husband had to show him and do it for him. The front desk staff were often on personal calls for 30-40 minutes at a time. You just had to wait to get their attention. They must be the owners children or something. Buyer beware of this hotel group. I would not recommend. There are nicer hotels in this very high price point. They likely have better service as well.

Be Careful: Deceiving hotel, you may be sent to a different affiliate hotel with no alternative * I booked Tiara Miramar Beach Resort directly through the IHG app for its direct sea access and waterfront facilities. My confirmation email listed the Miramar’s address. Upon arrival, I was told—without prior notice—that my reservation was actually for a different property, “Yatsa.” The staff gave unclear directions for how to get there, and when I finally arrived, the Yatsa was clearly not comparable in location or amenities. Instead of an explanation or apology, I was treated as if I was at fault and placed in a substandard room above the kitchen with constant food odors and cardboard taped to the ceiling. Later, I overheard another guest with the exact same complaint of being moved from the Miramar to the Yatsa without notice—suggesting this is a recurring, misleading practice. I paid for a five-star hotel and received a downgraded experience, handled without transparency or courtesy. I first reached out to the hotel directly, but their only response was an empty "sincere apology" that diminished my major complaint of being sent to a different hotel, while ignoring all the other comments. Strongly do not recommend for the luxury it promises to deliver.

We had planned to stay for the week but checked out after our initial two nights. The rooms are nicely decorated but shockingly dirty for a 5-star hotel. The rug looked like it hadn’t been cleaned in years, the toilet seat was loose, and the toilet brush holder was literally caked with grime. Throughout the hotel there’s a foul smell. Luckily it didn’t creep into our room, but in the corridors and common areas it was overpowering. It’s more sewage than sea breeze. Not exactly the healthy environment you’d expect, especially if you’re travelling with kids or anyone with asthma. The beach area is poorly maintained. There are two ways into the water: a straight metal ladder, and a metal staircase fitted with wooden planks. The staircase was covered in green moss, slippery to the point of danger, and one of the planks was missing from the bottom step. For older guests or anyone not paying close attention, that’s a real hazard. Not to mention the beach guy is never there, it’s impossible to order food or drinks. Avoid letting the valet touch your luggage or car. They scratched ours, and when we raised it, management hid behind the cameras and insisted the damage must have been there before. Unbelievably dismissive for a so-called luxury hotel. The property itself feels dated and mismanaged. Guests are even being poached by a manager from the neighbouring chateau who paddles over on a kayak … which says it all. On the plus side, the restaurant team were excellent. They went above and beyond every day, and the food was genuinely delicious. The front-of-house staff were kind too, but they’re working uphill against poor management and neglect. Maybe this place was truly special 20 years ago. Today it’s tired, unsafe in parts, and far from 5-star standards. Unless things change drastically, I can’t recommend it.

awesome time and visit to the south of france. Dont think about it just book this hotel and fall in love like we did. quaint and great customer service!

From the moment that we got to the property, we arrived at the valet and they told us that there was no one to help with our bags and that they were at some event elsewhere. Was actually blown away by this considering the property is five star and guests should always have this assistance. The desk lady was nice and helped us to our room but when we got there, other issues were noticed. First of all there’s a lot of rugs in the hotel and there’s a musty smell that’s in the hallway and It was even in the room. There was some stains on the inside sofa and just didn’t feel like there was a great attention to cleanliness and details. The other thing that I really needed for my work was Wi-Fi and it was not the greatest service in the room which was frustrating. We booked for two days, but ended up leaving early as we just did not feel we got a 5 star… $1000+/Night experience.