Gästanvändare
15 april 2022
Terrible experience with the owner of the place, an arrogant russian called Anna. When I arrived at Male to take the boat to Thoddoo, first surprise: there was no reservation for me and my wife. Excuse me? Of course I previously asked for it with full details and had my request confirmed. Yes, she simply forgot to complete it with the boat. First try to solve the problem: phone call to the accomodation, using the only phone number available (found at Google), but they did not answer. New attempts to the only contact that worked, the owner's private WhatsApp number, no answers either. To sum it up, I had to show all my conversation with Dive Villa to the conductor to prove I had a reservation and be allowed to take the only boat available to Thoddoo that day. That was really really embarrassing. But the worst was yet to come: arriving at the accomodation, even though I had already paid for the full reservation, I was charged 12 dollars, for Paypal comission, which was applied to the owner PayPal account. What?? I explicitly asked her BEFORE the payment if there was any extra charge for Paypal payment and she said there wasn't! If she does not know about her relationship with PayPal, of course it is not my responsibility! I refused to pay and asked the poor manager, which could barely speak a few words in English, to tell her boss to talk to me, cause that was not right. Surprisingly, she did not do that. Instead, she asked her manager to charge me those 12 dollars again and again of the next days. That was unbelievable, cause I think the girl couldn't even understand what was happening. Then I decided to send the owner myself a message, asking why she did not talk to me about the issue. Her answer even more unbelievable: she said she lived in Europe and managed the place from there, because she was "a very busy person", so it was impossible for her to talk to me (!!!). Yes, I was talking to a very arrogant person. Even so, I politely wrote a long message to her, explaining the whole situation, highlighting I was feeling embarrassed to be charged for 12 dollars, highlighting I asked her previously to pay with Paypal, asking if there would be any extra charge, which she explicitly answered no, and arguing that was the reason why I did not feel comfortable with that extra charge. Then her answer was even more unbelievable. I will not comment it here in respect to Tripadvisor community. Well, in a nutshell, I highly recommend you to search somewhere else to stay at the beautiful island of Thoddoo.
Översätt