YO1 Longevity and Health Resorts

I have recently booked a two night stay at this property while attending an event in the area. I had the misfortune to arrive in the Catskill in the middle of a heatwave (which affected all the northeast). It was 98 degree outside when I made my way into the YO1 hotel lobby. Upon checking in I was informed by the front desk that their HVAC system was down and there was no AC anywhere in the hotel (they said it might get repair the next day but no guarantee). The air in the lobby was oppressive and the front desk person was clearly struggling with the heat (should have been sent home if you asked me). The employee informed me the hotel management would be reimbursing guests if they chose to cancel their reservation because of the AC situation. So, that's what I did. I went to a nearby property that had working AC. I cancelled my reservation via ******* the same day and clearly made them aware that the property could not accept guests in these conditions and they should issue me a refund immediately. ******* gave me the long runaround that they needed to contact the hotel first and they would get back to me. Well, after three days they finally got back to me and said they could not refund my stay as the hotel has not agreed to waive their 48 hour strict cancel policy(the facility was unfit for that). I have called the property but I have not been able to speak with anyone. This is shamefull behavior on the part of the hotel and *******.

Hi We was stuck in the elevator over hour crazy service crazy customer service most of things not working scam place

solid 3 stars. place was empty, steam room broken, but still had nice time. not worth $350 but worth $250

I booked through ******* and although it was pretty expensive the options to stay kinda close to Bethel Woods are sparse. I booked a double king and had my rate, but when I checked out it was 399.00. I asked why and the woman said because I booked for one person(I didn’t see that when I booked since I booked 2 king beds) I was charged an extra $100 for the extra person. This makes no sense to me. It’s not like it’s an all inclusive resort.(Did include breakfast). My bf said the breakfast was chaotic and they didn’t have any food when he initially came down, there also was a spill but he couldn’t find anyone to help him so he moved a trash can in front so no one would slip. When he did get the food, there were good options and he was happy with the choices. With all of this being said, the place was pretty clean. The couches looked to have stains and the door was banged up but overall good. There is a gate to make sure you are a guest at the driveway and parking is easily accessible. The entrance is lovely and the property is very pretty. Not a super quick drive from Bethel. Ended up a quick stay because we got there late from the show, no late checkout. This was made very clear at check in. There also are signs at the desk showing the charges for any late check out. I did not use any amenities, so I cannot speak to them. Just seems overpriced and I was not happy about the extra charge

The staff was great. Very welcoming and informative. The amenities onsite are wonderful. We will be staying there again.

Had a wonderful and relaxing stay at this hotel! The atmosphere was peaceful, and the staff went above and beyond by upgrading us to a suite—it was such a kind gesture. The room was beautiful and made the whole experience even better. Highly recommend!