Hotel Seepark Thun

Hotel Seepark Thun recensioner

Hotel Seepark Thun

Seestrasse 47, Thun, Canton of Berne, 3602, SwitzerlandVisa hotellinformation
Hotel Seepark Thun
Hotel Seepark ThunHotel Seepark ThunHotel Seepark Thun
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Gästrecensioner

4/5
Mycket bra
74 recension
Verifierade recensioner
Läge och interiör4.0
Bekvämligheter3.9
Service4.0
Renlighet4.0
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Alla recensioner(74)
Positiva recensioner(53)
Recensioner med foton/video(7)
Negativa recensioner(2)
Alex
Dubbelrum
Bodde på juni 2023
Ensamresenärer
46 recension
5.0/5
Enastående
Publicerades 25 juli 2023
Nice hotel location nearby the lake. Not so far from train station. The room quite big, have small balcony. Hotel staff very friendly and helpful. Nice view of lake and mountains. Recommended for staying for everyone.
Översätt
6/16
Svar från boendet: Dear AlexThank you for your kind review! We are thrilled to hear that you enjoyed our hotel's location near Lake Thun, the spacious room with a small balcony and the beautiful views of the lake and mountains. It's also wonderful to know that our staff made a positive impression with their friendly and helpful service. We truly appreciate your recommendation and hope to welcome you back for another great stay!Best regardsFlurina Held, Deputy
Gästanvändare
Enkelrum
Bodde på nov. 2023
Ensamresenärer
38 recension
4.5/5
Utmärkt
Publicerades 17 dec. 2023
Towels were a little dirty. There were some dirty marks on it, probably didn't clean properly. Room was fine though slightly small. Lake view was nice
Översätt
Svar från boendet: Dear guestThank you for sharing your feedback. We are glad to hear that you enjoyed the rom and the beautiful lake view. However, we sincerely apologize for the cleanliness issue with the towels. This is certainly not the standard we aim to provide an. We appreciate your comments and hope to have the opportunity to welcome you back in the future for an even better stay.Best regardsFlurina Held, Deputy
ur_Dady
Dubbelrum
Bodde på aug. 2024
Ensamresenärer
10 recension
3.0/5
Publicerades 4 okt. 2024
服務:同樣遇到了亂扣費的問題 酒店入住時候説是衹扣city tax,但是第二天早上7點多直接不經過你同意划走1800多的房費 時候協調過後還説要1個月之後才會退還,就挺離譜的
Översätt
Svar från boendet: Dear ur_DadyThank you for sharing your feedback. We sincerely apologize for the unexpected charges that were applied to your account. This is certainly not the experience we want to provide and we understand your frustration. We are looking into the situation to ensure better clarity and communication in the future. Thank you for your understanding and we hope to welcome you back under better circumstances.Best regardsFlurina Held, Deputy
Gästanvändare
Tvåbäddsrum med balkong
Bodde på juli 2024
Par
20 recension
0.7/5
Publicerades 7 aug. 2024
從來沒有在攜程上面給過任何的差評,此次為第一次 一般來講我能不給差評都不給 因為懶得寫評價 但這次真的有點懊惱,首先是房間設施老舊,沒有空調。其實這些我都沒覺得有什麼,前一晚住的温根,價位都差不多,也是兩千多人民幣,那邊雖然也舊和沒空調 但是環境好啊,房間也沒有蟲子。 最讓我難受跟煩的就是房間有蟲子,別的我都能忍,沒空調、舊、灰啥的我都不是很在乎,就當出來玩,這錢給了就給了 湊合一晚,但是一大堆蟲我真受不了。 一進門第一時間就給前台打了電話,前台態度倒還行,就是這邊不知道為啥,他們值夜班的沒有權利給我換房間,他手機得等到早上,那邊操作的人員上班了才能換,但一早我就去別的地方咯。所以,還是和昆蟲們度過了一晚hh 哦 在拍這些照片之前,我已經消滅了一衹賊大的飛蛾和一衹賊大的蒼蠅 其他小蟲子懶得管他 對了 還有一點 我是在攜程付了錢的,一過去的時候啥也沒説先讓我刷了個visa卡,20CHF的按金,當時也沒多想(雖然之前從來沒付過按金,都是給的CITY TAX)我還以為啥高級酒店要付按金嘞hh 好了,結果退房那一早七點,給我來了個訊息,扣費200多CHF,也就是一晚上的房費,咱也不知道為啥visa卡這麼恐怖的,前一晚刷的按金,後一早能不用允許扣那麼鬼多錢的。 然後check out的時候跟前台反應了,退的倒還是很快的(扣除了city tax) 嗯 然後為啥服務沒有給到最低,是因為退款效率挺快的,然後check in的時候都是微笑服務 態度也挺nice 就是房間環境太差
Översätt
Svar från boendet: Dear guestThank you for sharing your feedback. We truly appreciate your comments and regret to hear that your stay did not meet your expectations. We apologize for the issues you encountered with the room, particularly regarding the insects and the lack of air conditioning. This is certainly not the experience we aim to provide for our guests. We also apologize for the confusion regarding the deposit and the additional charges on your credit card. We will review our procedures to ensure a clearer communication in the future. We are pleased to hear that you were satisfied with the service and the quick resolution of your refund. We will address your comments with our team to improve the overall guest experience. Thank you again for your feedback and we hope to have the opportunity to welcome you back under better circumstances in the future.Best regards from Lake ThunFlurina Held, Deputy
Gästanvändare
Dubbelrum
Bodde på nov. 2024
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 1 jan. 2025
Chambres confortables, Spa agréable, petit déjeuner de roi
Översätt
Svar från boendet: Madame, Monsieur,Merci infiniment pour votre aimable retour! Nous sommes ravis d’apprendre que vous avez apprécié le confort de nos chambres, la détente dans notre spa et notre petit-déjeuner royal. Votre satisfaction est notre plus belle récompense, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Nos salutations les meilleursFlurina Held, Deputy
Gästanvändare
Dubbelrum
Bodde på juli 2024
Familj
2 recension
4.5/5
Utmärkt
Publicerades 18 aug. 2024
酒店餐食非常好吃,但是沒有空調,衹有一個老舊的風扇吱呀吱呀地轉,夜裡其實涼快,但是一開窗就進來很多像蒼蠅一樣的蟲子,孩子在瑞士被蜜蜂蟄過,所以害怕。
Översätt
Svar från boendet: Dear guestThank you for sharing your feedback. We are glad to hear that you enjoyed the meals at our hotel. However, we deeply apologize for the inconvenience caused by the lack of air conditioning and the insects coming through the window. To improve the comfort of our guests, we have recently installed fly screens in all rooms to prevent such issues in the future. We understand your concerns, especially with your child’s previous experience with bees and we hope this addition will make your stay more pleasant. Thank you again for your valuable feedback. We hope to welcome you back soon for a more comfortable experience.Best regardsFlurina Held, Deputy
Gästanvändare
Enkelrum
Bodde på juli 2023
Ensamresenärer
9 recension
4.0/5
Mycket bra
Publicerades 21 sep. 2023
首先房間是斜的,衞生間有排水嚴重不行的情況 早餐的話,你懂的,西方為主,很一般,花樣都是重複的。 唯一不滿意的是 前台會消失5分鐘,我已經體驗了二次,我衹有叫人,他們酒店告知我也就讓我等等,結果等了5分鐘多
Översätt
Svar från boendet: Dear guestThank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. We appreciate your comments and will take them into consideration as we continue to improve our services. We hope that, despite these points, you were able to enjoy your time with us and we would be happy to welcome you back in the future.Best regardsFlurina Held, Deputy
Gästanvändare
Dubbelrum
Bodde på sep. 2023
Par
36 recension
5.0/5
Enastående
Publicerades 4 okt. 2023
Sehr ruhige Lage in einem Park am Seeufer. Conforto Zimmer eher klein aber sauber und gut ausgestattet.
Översätt
Svar från boendet: Lieber GastVielen Dank für Ihre Rückmeldung. Es freut uns, dass Ihnen die ruhige Lage inmitten des Schadaupark's am Seeufer gefallen hat und dass Sie das Zimmer als sauber und gut ausgestattet empfunden haben. Wir hoffen, Sie bald wieder bei uns zu begrüssen und wünschen Ihnen bis dahin alles Gute.Freundliche GrüsseFlurina Held, Stv. General Manager
Gästanvändare
Dubbelrum
Bodde på juli 2024
Familj
31 recension
4.7/5
Otroligt
Publicerades 27 aug. 2024
酒店就在湖邊上,從大堂走到湖邊可以看到游泳的,房間非常舒適
Översätt
Svar från boendet: Dear guestThank you for your feedback. We are delighted to hear that you enjoyed the beautiful lakeside location and found the room very comfortable. We hope to welcome you back soon for another relaxing stay.Best regardsFlurina Held, Deputy
HappyCrystal
Juniorsvit
Bodde på jan. 2025
Res med vänner
6 recension
4.0/5
Mycket bra
Publicerades 9 feb. 2025
房間還可以,就是價格高了點
Översätt
Svar från boendet: Dear HappyCrystalThank you very much for staying with us and your review. We are happy that you could enjoy your stay with us and looking forward to hopefully welcoming you back soon.Best regardsFlurina Held, Deputy
Gästanvändare
Dubbelrum
Bodde på juni 2024
Familj
10 recension
4.0/5
Mycket bra
Publicerades 19 juli 2024
房間有點小,環境很不錯
Översätt
Svar från boendet: Dear guestThank you for your feedback. We are glad to hear that you enjoyed the beautiful surroundings. We understand that the room size may not have fully met your expectations and we appreciate your understanding. We hope to welcome you back soon for another enjoyable stay.Best regardsFlurina Held, Deputy
Anonym användare
Dubbelrum
Bodde på juni 2024
Bokat för andra
1 recension
5.0/5
Enastående
Publicerades 28 juli 2024
不錯體驗,風景很好
Översätt
Svar från boendet: Dear guestThank you very much for your review. We are glad to hear that you have fully enjoyed your stay at our Hotel Seepark at the shore of Lake Thun.Looking forward to welcoming you again.Best regardsFlurina Held, Deputy
Gästanvändare
Dubbelrum
Bodde på mars 2023
Affärsresenärer
32 recension
5.0/5
Enastående
Publicerades 2 maj 2023
特別棒的酒店,有拖鞋提供,還有兩瓶水。酒店臨湖,環境優美。
Översätt
Svar från boendet: Dear guestThank you very much for your review. We are glad to hear that you have fully enjoyed your stay at our Hotel Seepark at the shore of Lake Thun.Looking forward to welcoming you again.Best regardsFlurina Held, Deputy
Wangyijia
Dubbelrum
Bodde på maj 2024
Affärsresenärer
5 recension
5.0/5
Enastående
Publicerades 29 juni 2024
乾淨整潔。
Översätt
Svar från boendet: Dear WangyijiaThank you very much for your review. We are glad to hear that you have fully enjoyed your stay at our Hotel Seepark at the shore of Lake Thun.Looking forward to welcoming you again.Best regardsFlurina Held, Deputy
Lu V
Bodde på okt. 2024
Res med vänner
5.0/5
Enastående
Publicerades 12 nov. 2024
Had a girls' trip - we felt taken care of Very welcoming and professional staff, delicious (star-worthy) dinner, great cocktails, relaxing spa with saunas that definitely are approved by us, the Nordic people. Perfect location and comfortable rooms. The hotel has attention to detail and the whole stay felt just amazing!
Översätt
Svar från boendet: Dear luv668 Thank you so much for your wonderful review! We are thrilled to hear that you and your friends had such an amazing experience during your girl's stay with us. It it fantastic to know that our team made you feel welcomed and well cared for and we are delighted that you enjoyed the star-worthy dinner, great cocktails and relaxing spa facilities. Your approval of our saunas, especially as Nordic guests, means a lot to us! We are also happy you appreciated our attention to detail, the comfortable rooms and the perfect location. Your kind words inspire us to continue delivering exceptional experiences to our guests. We hope to welcome you back soon for another unforgettable stay! Best regards from Lake Thun Flurina Held, Deputy