Home2 Suites by Hilton Thunder Bay

房間寬敞、衞生較乾淨。連住兩晚，第二天下午外出讓清掃房間，被告知搞衞生的已下班，衹能收一下房間垃圾，2千多一晚的房費，有點不配。卧具有點薄，開空調冷的很，關了空調孩子稍有點熱，睡不好！

I am a frequent business traveler and am EXTREMELY disappointed with your hotel. First, I have been there for a week and a half (so far) and my room has not been cleaned once. More problematic is that I am a lawyer here for what was scheduled to be a 2-3 week trial. I of course booked three weeks, because I have NEVER had a hotel disallow me to change my checkout date with sufficient advanced notice. Not once in 20 years. When it became clear that the trial would only last for two weeks, I immediately alerted the front desk asking to change my checkout date. That was over the weekend - a week ahead of the new checkout date I was asking for. I was told by staff at the front desk that it was not up to them, it was up to hotels.ca and so I should call them. I did so immediately. They said it was up to the hotel - exactly the opposite of what the hotel staff told me - and after three days of trying to reach someone at the hotel, they finally did and just got back to me that my request was refused. It makes absolutely no sense that you can cancel without penalty until the day before you check in, yet even with a week's advanced notice you can't change your check out date and get a refund. I travel regularly for work and will never, ever stay at this hotel again.

Absolutely clean and beautiful. This is the place to stay in Thunder Bay. We had a dishwasher and full fridge in our room and the room itself was impeccable! Front desk check in took awhile as I didn’t have a reservation and she couldn’t find my Hilton number but I do have one which I found after checkout :(

Clean comfortable and brand new. Staff was all very friendly. A bit frustrating as no digital key option and they authorized my car prior to arrival when I wanted to use another one at check in. Breakfast was plentiful with lots of options. A bit confusing on the entrance from the hotel from the highway as you have turn in by Vahalla Inn.