Hue Ecolodge

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I have stayed at several hotels in Hue, but my experience at Hue Ecolodge was particularly disappointing. A few days ago, I visited with the intention of swimming and was informed that the entry fee was 150,000 VND per person, which we accepted. My sister arrived first and paid for our group of six. However, upon my arrival, I was unexpectedly asked to pay an additional 150,000 VND for pool access, despite my sister’s payment covering this cost. Upon realizing that I had overpaid, I promptly approached the reception to request a refund for one person. Unfortunately, my request was declined, as the staff stated there were seven people in the pool. We politely asked the hotel manager to address the situation, but his response was unsatisfactory, leaving us feeling disappointed. While the amount in question may seem minor, it reflects the hotel’s handling of issues as they arise. Additionally, I would like to address concerns regarding cleanliness. I have attached a few photos to illustrate the state of the hotel. The pool and garden areas were littered with trash, and the swimming pool filter ditch contained dirt. Given these conditions, we decided to leave the hotel as soon as possible.

This is an excellent lodge. It's very clean, very spacious and features all necessary amenities. The restaurant is also very good. Great service, a good assortment of many different types of dishes. And Hué Ecolodge has a friendly staff. I would highly recommend Hué Ecolodge.

A great hotel with your own little lodge, really close to the parfume river. The swimming pool was open 24 hours. Great food in the restaurant and a nice staff. You could grab a free bike and ride to the market and maybe the centre of Hue. Overall: a great place to stay with nice staff and near the imperial city

My family and I decided to stop by this place to use the pool and it just happened to be our worst experience in Vietnam,. There were 9 of us and we arrived in 2 vehicles/ 2 groups . I went in and purchased 6 swimming tickets , 5 for my group and 1 for my brother who was in the other group that arrived about 5 minutes after my group because they had to park the vehicle. My brother didn't know I have already paid for his ticket so he went ahead and paid again. After realizing we have overpaid by 1 ticket, we brought this up to the pool's service desk and surprisingly, they refused to give us a refund. I have traveled over 30 countries and have never encountered anything like this. I asked for a manager and all I got was a very unprofessional person whom anyone can clearly see that he has no customer service nor tourism experience knowledge. All he did was just repeating what the pool desk girl has been mumbling to me prior to my request to see him. Since it was my last day in Vietnam and the amount of the ticket was not a lot to fuss about so I decided to not let it bother me but some how it did. I am just disappointed at the way they handled things and robbed the customers in broad day light. They kept saying something about the fact that they have already " transferred" the $ ; I am not sure what they transferred/ wired $ to because I paid via cash. Either way, a successful business would have never handled the incident the way they did. Stay away from this place! On top of that, it is far from town and the road to it is under construction and there is nothing to do in the area where it is located. I hope the owner read this and know he has a " bug " that bugs his system!

I love from the elegant surroundings this property especially swimming pool in central. My room is spacious and comfortable. Hue ecolodge is for those seeking tranquility and a deep connection with beautiful nature. The staff is also helpful. Location is quite far centre.