Four Seasons Hotel Tianjin

Four Seasons Hotel Tianjin recensioner

Four Seasons Hotel Tianjin

No. 138 Chifeng Road, Heping District, Tianjin, ChinaVisa hotellinformation
Four Seasons Hotel Tianjin
Four Seasons Hotel TianjinFour Seasons Hotel TianjinFour Seasons Hotel Tianjin
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Gästrecensioner

4.6/5
Enastående
2470 recension
Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.6
Renlighet4.7
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Alla recensioner(2470)
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Utmärkt pool(98)
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Lätt att lägga till säng(24)
Negativa recensioner(80)
Yas_mini
Rum Deluxe King
Bodde på dec. 2024
Familj
27 recension
4.7/5
Otroligt
Publicerades 25 jan. 2025
Booked this hotel for a short get away. And for mums birthday. The staff were kind enough to decorate the room and meet all our requests as well as surprised her with a cake. She absolutely loved her stay here as well as the massage by the spa. The staff were incredible friendly especially the lobby staff. The level was what is expected of a 5 star. The turn down service was great and ample amenities were provided and when requested arrived in record time. The only thing the room had some debris on entering but other than that it was fantastic.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for choosing our hotel for your short getaway and for celebrating your mum’s special birthday with us. We are thrilled to hear that she loved her stay and that our team could make her day even more memorable with the room decorations, cake, and thoughtful surprises. It brings us great joy to know that she also enjoyed the spa massage and that our staff, especially the lobby team, left such a positive impression.We are delighted that you found our service to be in line with the standards of a 5-star hotel, from the turn-down service to the prompt delivery of amenities. However, we sincerely apologize for the oversight regarding the debris in the room upon arrival. This is certainly not reflective of our usual standards, and we will address this with our housekeeping team to ensure it does not happen again.Thank you for your kind words and constructive feedback. We are so glad that your overall experience was fantastic, and we hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.
Levelupmath
Premier-tvåbäddsrum
Bodde på nov. 2024
Familj
19 recension
5.0/5
Enastående
Publicerades 11 jan. 2025
We come to this hotel quite frequently and we enjoy our stay here every time. The service is top notch. They are very professional and the facility is spotless. I take advantage the fitness center, spa, sauna. And the convenience to malls, shops and restaurants is unmatched. We will be back soon!!
Översätt
Svar från boendet: Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will keep providing the best service for you. Looking forward to your visit again.
Anonym användare
Premier-tvåbäddsrum
Bodde på nov. 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 25 dec. 2024
Dear Pilipe 王子晔and Alex王学伟 the Concerge Department I would.like to express my sincere.Your professionalism,attentiveness,and walm hospitality have truly enhanced my experience.Whether it was handling my luggage,providing valuable local information,you did it all with a smile and efficiency.Thank you for going above and beyond to make my stay memorable and comfortable.i truly appreciate your efforts and look forward to seeing you again in the future.Thank you again to all the staff of Four Seasons Hotel TJ.
Översätt
Svar från boendet: Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will keep providing the best service for you. Looking forward to your visit again.
GreatJourney
Rum Deluxe King
Bodde på dec. 2024
Res med vänner
8 recension
5.0/5
Enastående
Publicerades 10 jan. 2025
The service is beyond expectation and location is wonderful.
Översätt
Svar från boendet: Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will keep providing the best service for you. Looking forward to your visit again.
Gästanvändare
City View Four Seasons Room Twins
Bodde på sep. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 7 okt. 2024
Amazing place. Warm and caring service. Very friendly employees. Elegant and high-quality hotel. Top notch stay.
Översätt
6/12
Svar från boendet: Greetings, honored guest! Thank you for staying with us and recognizing the Four Seasons brand. We are committed to providing you with the highest level of service, and we hope that each and every one of you will experience our exceptional hospitality. We thank you for sharing your experience with us and look forward to welcoming you back.
Gästanvändare
Rum Deluxe King
Bodde på aug. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 24 sep. 2024
Highly recommend this hotel for a weekend getaway in Tianjin. The location is convenient, the rooms are spacious with a stunning view of the city. The buffet breakfast is excellent. The hotel staff clearly is attentive to details about the service they provide. Special thanks to Allie for her always positive demeanor and kindness.
Översätt
Svar från boendet: Dear guest, Thank you for staying with us and recognizing the Four Seasons brand. We are committed to providing you with the highest level of service, and we hope that each and every one of you will experience our exceptional hospitality. We thank you for sharing your experience with us and look forward to welcoming you back.
Gästanvändare
Svit Premier med kings size-säng
Bodde på aug. 2024
Ensamresenärer
14 recension
5.0/5
Enastående
Publicerades 9 sep. 2024
Due to a sudden trip to Beijing, I had the pleasure of enjoying a weekend staycation at the Four Seasons Tianjin once again. This time, I opted for a new package on Ctrip, which proved to be delightful. The room was immaculate, the facilities were well-organized, and the food was delicious. Moreover, the warm and gracious hospitality was consistent throughout my stay. I would like to extend my heartfelt thanks to Selina from the Front Desk and Sunny & Coco from the Executive Club. Their professionalism ensured that my stay was comfortable and pleasant.
Översätt
Svar från boendet: Dear guest, Thank you for staying with us and recognizing the Four Seasons brand. We are committed to providing you with the highest level of service, and we hope that each and every one of you will experience our exceptional hospitality. We thank you for sharing your experience with us and look forward to welcoming you back.
IdaTravels
Svit Premier med kings size-säng
Bodde på dec. 2024
Familj
9 recension
4.0/5
Mycket bra
Publicerades 2 feb. 2025
This hotel did not live up to our expectations for a 5 star hotel. When we came to our room there was only one double bed even though we were 4 people and had booked a room with two double beds. After some time we realised they “upgraded” us to a bigger suite, but in that suite only one double bed was possible. Why would they do this without consulting us? This took us unnecessary time and effort to get this fixed and swapped back to the room we actually had booked. The hotel is fine, but lacks detail: the bathroom doors didn’t close properly, I found at least 5 intimate hairs that didn’t belong to our family, the light switches are super annoying, they sometimes doesn’t work and you can’t really decide by yourself what lights you want on/off. The breakfast was a disappointment - a lot of the stuff was almost empty, it was messy, many tables didn’t get cleared right away, and both mornings we had to wait to be seated. I didn’t expect this from Four Seasons. We appreciated the robes for our kids, the pool, the vallet staff, the showers.
Översätt
Svar från boendet: 尊貴的客人，您好！首先感謝您下榻我們的酒店。十分抱歉給您造成了不太愉快的入住經歷，請允許我們向您表達最誠摯的歉意。關於房間安排的問題，我們理解這給您帶來了極大的不便。我們將進行了解，為何在沒有徵求您意見的情況下，擅自更改了您的預訂。我們將確保此類事件不再發生，並加強對預訂流程的培訓和管理。對於套房衹能容納一張雙人床的問題，我們已記錄下這一情況，並將對套房的佈局和容納能力進行重新評估。關於浴室門關不嚴、電燈開關故障以及發現不屬於您家人的頭髮等問題，影響了您的入住體驗，我們將立即安排維修人員對這些設施進行檢查和維修，同時加強對客房清潔和衞生的監督，確保每一位客人都能享受到乾淨、整潔、舒適的住宿環境。關於早餐的品質和供應情況，我們也會重新進行評估，同時加強對餐桌清理和座位安排的監督，確保客人能夠享受到愉快、便捷的用餐體驗。再次向您表示最誠摯的歉意，我們將認真對待您的每一條反饋，並努力提升我們的服務質量。希望在不久的將來有機會為您奉上更好的服務，期待您的再次光臨。
Gästanvändare
Svit Premier med kings size-säng
Bodde på dec. 2024
Par
3 recension
3.7/5
Publicerades 25 jan. 2025
We had a really great experience with other Four Seasons properties before. However, the Four Seasons Tianjin experience is so so. Nothing is bad though but nothing is memorable either. The location is really good. We booked the Premier Suite King and stayed there for 3 nights. Room amenities are also average. No Dyson hair dryer like other Four Seasons hotels. No exquisite drinking water like MO. Room amenities are standard and average. Breakfast buffet quality is average 4-5 stars but not up to Four Seasons standard. You'll find an average convenience store bought butter and average quality smoked salmon. The food quality is also average even in the executive lounge. No personalized experience like other Four Seasons hotels.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Four Seasons Tianjin. We sincerely appreciate your loyalty to Four Seasons and are grateful for your honest review.We are delighted to hear that you enjoyed our prime location and found it convenient during your stay. However, we regret to learn that your experience with us did not meet the exceptional standards you have come to expect from Four Seasons properties. Please accept our apologies for any aspects of your stay that fell short of your expectations.Your comments regarding the room amenities, breakfast buffet, and overall dining experience have been duly noted. We strive to provide a personalized and memorable experience for all our guests, and it is clear that we missed the mark in some areas during your visit. Rest assured, your feedback will be shared with our team to ensure we make the necessary improvements to elevate our offerings and align them with the high standards of the Four Seasons brand.We truly value your feedback as it helps us identify areas where we can enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.
Ronan Thomas Lewis
Rum Deluxe King
Bodde på nov. 2024
Par
5 recension
4.5/5
Utmärkt
Publicerades 16 jan. 2025
Good location in the centre of the city. Restaurants are a bit expensive and we couldn't find any Bluetooth in the room. Friendly staff and fun xmas decorations.
Översätt
Svar från boendet: Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will keep providing the best service for you. Looking forward to your visit again.
JoanneQ
Rum Deluxe King
Bodde på okt. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 2 dec. 2024
It was a fantastic stay with excellent service provided from all the staff (front desk, housekeeping, restaurant). Staff were all highly attentive to details ensuring that your needs are catered for. Nightly turn down service also provided steamed eye mask, provided fastener to tidy up charging cables, and ensured your clothes in wardrobe were neatly hanged. The Jin House food were also amazing. It was a very enjoyable stay. Thanks 😊
Översätt
Svar från boendet: Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will keep providing the best service for you. Looking forward to your visit again.
Gästanvändare
Rum Deluxe King
Bodde på okt. 2024
Affärsresenärer
2 recension
5.0/5
Enastående
Publicerades 26 nov. 2024
It's an amazing memorable hotel. In addition to the fabulous location and hotel hardware, the warmth service and smiling of staffs in the hotel was even more experience-making. XiaoDu worked at front desk helped me on room-changing, and kept following up my needs during 2-days stay at the hotel. Even wrote a handwriting greeting card, which made the business trip warm. I kept the card as a good memory there.
Översätt
Svar från boendet: Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will keep providing the best service for you. Looking forward to your visit again.
Umar Hussainudeen
Premier Room - City View (QUEEN BED)
Bodde på juli 2024
Par
10 recension
5.0/5
Enastående
Publicerades 25 sep. 2024
Enjoyable
Översätt
Svar från boendet: Dear guest, Thank you for staying with us and recognizing the Four Seasons brand. We are committed to providing you with the highest level of service, and we hope that each and every one of you will experience our exceptional hospitality. We thank you for sharing your experience with us and look forward to welcoming you back.
Gästanvändare
Svit Deluxe King
Bodde på juni 2024
Affärsresenärer
26 recension
5.0/5
Enastående
Publicerades 25 juli 2024
Beautiful view
Översätt
Svar från boendet: 尊貴的客人， 您好！非常感謝您下榻我們的酒店以及對於四季品牌的喜愛和認可。我們致力於為您奉上至臻周到的服務，希望每一位入住酒店的客人都體驗到我們卓越非凡的待客之道。 衷心感謝您的分享，並期待您的再次光臨，祝您生活愉快。
Anonym användare
Premier Room - City View (King Bed)
Bodde på okt. 2024
Par
29 recension
5.0/5
Enastående
Publicerades 7 jan. 2025
Great service, location and breakfast. Will definitely come again.
Översätt
Svar från boendet: Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will keep providing the best service for you. Looking forward to your visit again.