Zuzana0423
29 april 2024
We booked 3 rooms for 3 nights in Kipi Suites. Despite we informed the property on our arrival time, when we reached the place was absolutely desert. We had to wait for almost an hour for someone to show up. Nobody was answering our permanent calls either. The reception area has no decoration, only two dirty sofas. While searching for someone we walked into some opened rooms. They smelled of humidity and mould and had mould in bathrooms. The whole situation was unwelcoming, and rather shocking considering the property claims 4*. After an hour of waiting we decided to call Aristi Mountain Resort and book our stay with them. They were extremely helpful in this emergency situation, found rooms for us and made our holiday very special. Kipi Suites, and Aria Hotels they belong to, never admitted any mistake and kept the whole amount for the stay (almost 1000EUR), despite we didnt use their services for a single second, nor had a single breakfast there. Partial cancelation fee would be understanding but keeping the whole amount seems rather a way to make money no matter what. Overall, our experience with Kipi Suites and Aria Hotel Group was very unpleasant and we try to avoid their properties in the future.
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