Baja House

We booked for 3 nights here, and i’m sure this is a lovely hotel but we never found out as we could not gain access. We were told we would receive an entry code to get in but despite many, many attempts to contact the proprietors we didn’t hear a word from them. So, we couldn’t get in after waiting, calling, emailing etc and of course we booked into another hotel. The next day, after I left a grumpy review on *******, lo and behold I start to get text messages from the proprietor with access code and apologies but it was too late. ******* say the hotel doesn’t think they owe us a refund, and gave me their number (very funny joke) to speak to them about it so they have washed their hands of the whole thing. I haven’t had an experience like this before, and I’m disappointed with both the hotel and *******.

Excellent place to stay! Its downtown Todos Santos so you can literally walk to the beach, restaurants, bars etc. My kids enjoyed the swimming pool and Brand new jacuzzi the new owners have added amongst other upgrades. The rooms are cozy and they were able to accommodate me with a cot to sleep my youngest. I request breakfast at a small additional cost which just made it easier for me and the kids. Overall an amazing experience.

I'm writing this review to prevent others from having the experience I did. I am not one to write bad reviews, this is my first, but when management is completely unresponsive you have no other recourse. On a positive note the design of the hotel is lovely, and it is filled with interesting outwork. The first room we were put in was dark in tiny (we had to hop over our suitcase to get to the bathroom), and the receptionist was helpful in getting us into a different room. But everything else...the internet did not work, and so whenever we wanted to use it we had to go to a cafe or restaurant (where we never encountered any issues). Water pressure was great in the shower but there was rarely hot water. There was a club next door that blasted music till about midnight, (not the owner's fault, and not an issue if you come to Todos Santos to party, but a problem if you want to sleep.). The breakfast was pretty awful, which was hard to understand in a town so filled with amazing food. You are only provided with one small refillable bottle of drinking water. You can ask staff to refill it and they will, when they are there, but the kitchen is locked at night, so if you want water past 7 you did to go to the store. The biggest issue we had however was that the hotel was absolutely freezing at night. It got down into the low 50s, and in our room the large window did not completely shut. We were only provided one thin blanket. When I requested additional bedding staff stated that they did not have any, but would see what they could do. I asked again the following day and was told that there were no additional blankets and there was nothing they could do. I slept at night with sweats over my pajamas and m husbands dirty socks on my feet. After four days of cold showers, no sleep due to the cold and noise, and no internet we decided to leave. Staff was indifferent to our complaints, and again, I get that they have no control over the noise, but to not supply your guests with blankets was just beyond. We asked to cancel the remainder of our reservation and they stated they were unable to do so due to us having booked though ***********. This turned out to be untrue-booking agreed to refund their portion but first needed the hotel to agree. They refused, even at booking.com's request, and so we paid over $600 for our remaining four nights. I am still happy we left however, as we had a wonderful experience at the Todos Santos Inn, and the extra money was worth it to have working internet, hot water, a delicious breakfast, helpful staff, and most importantly a warm room with blankets.