Hotel Rakuragu

The room was very large for Tokyo standards. You can leave your luggage at the reception area before and after checking in. Reception staff speaks English. Hotel is 100% less than 8 minute walk to Mitsukoshimae 三越前 station. We pushed our luggages and ski bags to Nihombashi 日本橋 station to catch the tube to Narita Airport and it was a 10-12 minute walk. Amenities provided: toothbrush etc, slippers, bath robe The only suggestion I could give is add room light switches near the door instead of just next to the bed. Overall, very good value for money and great location. We enjoyed our stay, thanks!

First, this is a new hotel ard one month in operation when I stayed there. I like the multi-national service team there, they are helpful and friendly. They also helped me call a restaurant to make reservations and received a package for me before I arrived in Tokyo. But as a new hotel, there are teething problems. First night, I wanted to check in around 11pm or so, but had to wait at the lounge for some time till around midnight while they said they were fixing the fridge in my room. Then, for the first two nights, I realised my aircon wasn’t working properly. I asked them to try fixing it on the second day but nothing happened. Finally, I requested on the third night to have my room changed which, thankfully, they did. On the second night, I also realised the over-enthusiastic cleaner threw away my sachets of skincare, which I carefully placed all of them in a cup for continued use. Guess the cleaner is not familiar with how hotels are usually sold cleaned and to only throw items which are placed in the rubbish bin. Then please note there is no TV across their rooms at all. And the emergency exit is in the shower cubicle. Indeed, as a solo traveller I am rather afraid someone might burst into my shower when I am bathing through the emergency door… It is nice that there are balconies but there is no view… The hotel is also far away from Tokyo station. Contrary to their advice, the cab fare is not just the flagging rate of around 500 yen or so. The eventual fare was 1,100 yen. So be aware of this as you decide to cab there from Tokyo station. It is like a 7-min walk from Mitsukoshimae station if I recall the name correctly, so it’s still alright.

Asked for additional 2000yen just because we check out at 11:40am with no reminder or mentioned when we check in. Not a good location and the room is very small, not worth it nor recommended.