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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.5
Service3.9
Renlighet4.4
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Negativa recensioner(2)
Chutipanich
Standardtrebäddsrum
Bodde på juli 2024
Familj
2 recension
4.7/5
Otroligt
Publicerades 5 nov. 2024
Everything were good to excellent, only communication issue.
Hotel have no baggage deposit policy, better insist or clear communication with guest. Instead of will see what we can do, end up by denying at front.
Dragging a luggage around was not a fun thing.
Översätt
Svar från boendet: Thank you for your feedback and for highlighting areas where we can improve. We're glad to hear that many aspects of your stay were good to excellent. However, we apologize for the miscommunication regarding baggage storage. We understand the inconvenience of carrying luggage around, and we’re addressing this to ensure our team provides clear information and assistance in the future. We hope to have the opportunity to welcome you back and make your next stay seamless. Thank you for helping us improve!Minn上野新御徒町
Wing Yin
Standardtrebäddsrum
Bodde på apr. 2024
Res med vänner
13 recension
3.7/5
Publicerades 24 maj 2024
This is my second visit in this hotel but I got a bad experience that I ever had. Please have more training on staff attitude and please remind your staff do not eating when you are talking to guest. Please improve your SELF check in system if you’re mean to be convenient.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for choosing to stay with us again and for taking the time to share your feedback. We sincerely apologize for the inconvenience and negative experience you encountered during your recent visit.We deeply regret that our staff's attitude did not meet your expectations and that their behavior was unprofessional. Please rest assured that we take your comments seriously, and we will reinforce training for our team to ensure that such incidents do not occur in the future.Additionally, we apologize for any difficulties you faced with our self-check-in system. We strive to make the process as convenient as possible and will review and improve the system based on your feedback.Your comfort and satisfaction are our top priorities. If you have any further concerns or need assistance, please do not hesitate to reach out. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely,Minn Ueno Shinokachimachi
Chun Hwee Ong
Måttlig 4 säng A
Bodde på nov. 2023
Familj
2 recension
5.0/5
Enastående
Publicerades 14 dec. 2023
Excellent location. Just 1 min walk to Oedo line train station, which easily connects to every key attractions in Tokyo. Check in and check out are self serviced.
Översätt
Svar från boendet: Thank you very much for your valuable feedback. We are pleased to hear that you are satisfied with our facility's transportation services. We are glad we could be of service to you. We look forward to serving you again.
ChenPhoebe
Bodde på okt. 2023
Familj
2 recension
4.0/5
Mycket bra
Publicerades 27 nov. 2023
Overall the quality of the hotel is worthy of recommendation for a family trip with more people.
If the hotel can specify the clear direction from the MRT station in the neighborhood, that would be very helpful.
If the hotel can equip the coin luggage service, that would be very convenient because the hotel check-out time is very pretty early by 10 am.
Översätt
Svar från boendet: Thank you for your valuable comments. We are very happy to hear that you recommend us for a family vacation and that you are satisfied with the quality of our hotel.We will make every effort to improve and enhance our services in the future regarding access information to nearby MRT stations and luggage services. We sincerely look forward to welcoming you again.
Svar från boendet: Thank you for your submission. I'm glad you complimented me on the facilities in the room. "Also, thank you very much for your satisfaction with the large space and the fact that you can cook for yourself."On the other hand, we apologize for the inconvenience caused by the cleaning service, self-check-in, and keeping your luggage. In particular, I sincerely apologize for not being able to deal with leftover food and garbage. We will also make further improvements regarding the cleaning conditions in the future.Regarding the towel, I apologize for the inconvenience. From now on, we will strive to improve the ability of our staff to respond quickly and politely.Thank you for your valuable feedback. We will continue to make improvements so that we can provide a more comfortable stay for our customers, so we hope that you will be able to use it again next time.Minn Uenoshinokachimachi
Svar från boendet: Dear Valuable Guest!Greeting from Minn UenoShinokachimachi!Thank you for your submission! We are very happy that you were satisfied with the convenience of the parking lot and the smoothness of check-in and check-out. "Also, I was relieved to hear that the convenience stores around us felt convenient."On the other hand, I'm sorry that you pointed out the feeling of using kitchen utensils and tea sets. In the future, we will check thoroughly when cleaning and improve our service so that we can provide it in a more comfortable condition.Thank you for your valuable feedback. We will continue to strive to provide a pleasant stay for our guests, and we look forward to serving you again.Warm RegardsMinnUenoShinokachimachi
Svar från boendet: 非常感謝您入住我們的酒店。 我們很高興聽到您對我們便利的地理位置和客房設施感到滿意。 我們很高興聽到您享受到了步行即可到達附近的便利。另一方面,非常感謝您指出客房走廊狹窄。 雖然空間有限,但我們會盡一切努力讓您感到更加舒適。我們衷心期待您再次光臨。 Minn Ueno Shin-Okachimachi工作人員
Svar från boendet: 感謝您留下來,還給我留下這麼好的評價!聽到櫃檯職員很方便,安靜的環境和小廚房、洗衣機幫了我很多忙,我感到非常高興。能像在家裏一樣購物,自由自在地做菜,這點您非常喜歡,真是萬幸。以後也會努力提高服務質量,讓您過上更舒適的生活。衷心期待您的下次使用!Minn上野新御徒町