Mercure Tokyo Hibiya (Ginza area) recensioner

Svar från boendet: Dear guest,Thank you for your thoughtful review! We’re delighted to hear that you enjoyed our location, cleanliness, and breakfast, and that you found our service to be good. We apologize for any confusion regarding the concierge service. We will review the information on Trip.com to ensure accuracy and clarify any discrepancies.Thank you for your kind words and for rating us highly. We look forward to welcoming you back!Your sincerely,Mercure Tokyo HibiyaGuest Experience Team

Svar från boendet: Dear Guest,Warm greetings from Mercure Tokyo Hibiya!Thank you for taking your time to share your stay experience with us.We are so glad to see you have enjoyed your stay.We look forward to welcoming you back again in the near future.Your sincerely,Mercure Tokyo HibiyaGuest Experience Team

Svar från boendet: Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay with us. It deeply concerns us to hear about the issues you encountered, especially regarding the smell of smoke in the bed and the inconvenience you faced with the room change.Your feedback regarding the service at our restaurant is also concerning and not reflective of our usual standards. Please rest assured that we will address these matters with our team to ensure such incidents do not recur.We understand your frustration and regret that we did not meet your expectations. Your comfort and satisfaction are of utmost importance to us, and we truly apologize for falling short on this occasion.Warm regards,Mercure Tokyo Hibiya Guest Experience Team

Svar från boendet: Dear Guest,Thank you so much for your glowing review! We are thrilled to hear that you had a phenomenal experience during your short stay with us in Tokyo. We look forward to welcoming you back for another great stay whenever you're in Tokyo again!Warm regards,Mercure Tokyo Hibiya Guest Experience Team

Svar från boendet: Dear Guest,Thank you for sharing your feedback with us. We apologize if our hotel's design and lighting did not meet your expectations. We understand the importance of creating a comfortable and welcoming atmosphere for all our guests, and we regret that we fell short in this aspect during your stay.Regarding breakfast, we apologize for the limited offerings. Your comments are valuable to us, and we will review our breakfast options to ensure a more satisfying experience for our guests.As for the service you received, we apologize if it did not reflect the warmth and professionalism that we strive to provide. Your feedback will be shared with our team for improvement.We appreciate your insights and hope to have the opportunity to welcome you back for a better experience in the future.Best regards,Mercure Tokyo HibiyaGuest Experience Team

Svar från boendet: Dear Bogdan MariusThank you for your feedback. We are glad to hear that you found our hotel to be a good option, especially due to its proximity to the metro station. We appreciate your compliments on our clean rooms and helpful staff.We apologize for any inconvenience regarding the breakfast options. Your comments are important to us, and we will take them into consideration as we strive to improve our offerings.We hope to welcome you back for another pleasant stay in the future.Your sincerely,Mercure Tokyo HibiyaGuest Experience Team

Svar från boendet: Dear PehJames,Warm greetings from Mercure Tokyo Hibiya!Thank you for taking your time to share your stay experience with us.We are so glad to see you have enjoyed your stay.We look forward to welcoming you back again in the near future.Your sincerely,Mercure Tokyo HibiyaGuest Experience Team

Svar från boendet: Dear Travelang88,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our superb location and found the proximity to Shimbashi and Ginza stations convenient for your travels.We hope to welcome you back on your next visit and provide another great stay.Warm regards,Mercure Tokyo HibiyaGuest Experience Team

Svar från boendet: Dear Guest,Thank you for your detailed feedback! We’re pleased to hear that you found our location convenient, our newly renovated facilities up to your expectations, and our staff helpful and fluent in both English and Japanese.We appreciate your comments about the corridor lighting. Your feedback is valuable, and we will consider adjustments to better accommodate all our guests.We hope to have the pleasure of welcoming you back soon!Your sincerely,Mercure Tokyo HibiyaGuest Experience Team

Svar från boendet: Dear Sabin,Thank you for choosing to stay with us again and for your kind words! We're thrilled to hear that you enjoyed the lobby, restaurant with its great view, and our cleanliness. It's wonderful to know that our staff and location met your expectations.We look forward to welcoming you back for another great stay in the future.Warm regards,Mercure Tokyo HibiyaGuest Experience Team