Hyatt House Tokyo Shibuya

We had a very bad experience when checking in.  The Japanese lady staff was arrogant and had very rude attitude.  This is very rare in Hyatt properties.  Other staff were okay but don't expect too much.  The room is generally clean except with hair left over in shower from previous hotel occupants.  At night, we were woken up 2-3 times with some cracking nose.  Not sure if it was wood or metal bending repeatedly.  If you are deep sleeper, then it's ok.  Otherwise please think about it.  I was attracted by the location and Hyatt brand.  But price can tell you there is no free lunch.

Hotel was newly opened so everything was sparkling clean Being a Hyatt there were more American / foreign tourists staying here than usual Entrance (both walk and especially cab) was tricky to locate but after you found it once, you'll realize how easy it is to get around from this hotel. Very convenient. Rooms were good sized for Tokyo. Washing/drying machine plus kitchenette were perfect for those with kids.

Something wrong with the service. My reservation clearly says breakfast for one included. They refused to provide that. I paid for breakfast in the 11th. Then ate breakfast elsewhere. This kind of error shouldn’t happen.

ประทับใจมาก โรงแรมใหม่ สะอาด มีพื้นที่สีเขียว เชื่อมสถานีรถไฟฟ้า ทันสมัย ห้องนอนสบายมากกกก ตรงคอนเสปท์ที่ว่าเหมือนคุณได้อยู่บ้านตัวเองตามที่เขาโฆษณาเลย

剛來這家酒店位置確實不好找，如果坐地鐵來的就找的有點遠，坐JR在新南口這邊出來就最近，幾分鐘就到酒店，酒店每天都有打掃，但每天衹給2瓶水，房間有洗衣機能烘乾衣物，前台在16樓，就是剛開始不好找，熟悉就很方便，周邊很熱鬧，下次來還住這邊

位置找不到，極其難找。離哪兒都遠，吃飯看着店多，但吃的都是假裝高大上，既不實惠又難吃，要不就都排隊吃不上飯。衞生極差，馬桶入住時發現應該是沒清理過，圖我就不放了，怕噁心到別人。表面裝修看着白白的乾淨，廚具水槽旁有上一家的果汁水漬，可見也沒擦過。浴缸周邊都是不知是土還是泥，反正用白布能擦的全是黑的。我選的這個房型有6-14層，我寫了備註要高樓層，結果給我6層，衞生也不好，想延2-3小時退房，要收近2萬日元。這酒店就是，他們可以錯誤百出，但對客人一點兒留地都不給。多一滴礦泉水都沒給。