Hotel Intergate Tokyo Kyobashi

strategically located in between Kyobashi station and tarakcho station. Very convenient

I have mixed feelings about this stay because of the inconsistent service level experienced throughout the stay. For instance prior to checking in I emailed to request the lowest floor possible and 2 extra pillows due to back problems, and advised that my traveling companion would not be arriving until the last night. I was told that my friend would have to register at the Front Desk upon arrival. I arrived about an hour early for check in, and was told by a male employee that although my room was ready I couldn’t check in using the kiosk until 3pm🤔 He also asked if I really needed 2 extra pillows - yes I said, but I’ll take 1 if that’s all they had. So I settled down in the lounge and started charging my phone. At 245pm a female employee came up to me saying my room was ready so go ahead and check in on the kiosk. I was placed on the highest floor, got 1 extra pillow that was as hard as a rock. The bed was also very hard so I had very little sleep and my back is now hurting so bad 😭. 2 days later my friend arrived so I took her to the front desk to get her registered but was told that it wasn’t necessary 🤷🏻♀️ We went upstairs so she could shower and were about to head out for the evening when she noticed that she would need another towel set for when we returned later that night because she would need to wash her hair and she had mistakenly placed her towel on the floor after using it. So I called and requested another set and was asked, “Don’t you already have 2 sets?” I said yes, but one was used and could we get a clean set, and she said yes but they’ll collect the used set, so I said that’s fine. 5 minutes later I met the employee at the door with the used set in my hands to exchange for the new set and she says no, just keep it in the room 🙄 Finally upon checkout day, we got a call from a male employee at 1113am saying that checkout was at 11am and I replied that I could’ve sworn it was at 12 but that we were ready to leave so we’d be right down. He responds in a scolding tone that he will charge me ¥2000 for late checkout. We get to the checkout counter and my friend notices on a flyer that it says “Checkout at 12noon” on it for GranVista members, which I am (I signed up for it when I checked in. I show my membership to the female employee and she says oh ok, then calls another employee over to discuss what to do, then she asks me to open my app again so she can write down my membership #, then she says ok now you can go back to the room and wait til 12noon to checkout. I said no thanks we’re already vacated and will be leaving.  It was just a very strange experience and left me feeling less than satisfied despite all the fun amenities and well-equipped rooms.

The hotel is conveniently located near Kyobashi (approximately 3mins walking with no lift or escalator) and Takaracho station (approximately 5mins walking with a lift beside the 711). The hotel is also walking distance to Tokyo station (approximately 12mins). There's a Familymart just below the hotel. Free supper provided as well. Only downside is the room configuration is a little odd which makes it hard to pack if you have large luggage.

Our second time staying..hotel good in terms of location, cleanliness…will stay again

Once forgot to take the card with me after leaving the room and got help immediately

1 of the best hotels I stayed during my trip. Will return for sure.