Courtyard Tokyo Station

Good location The staff are very nice and have been helpful. The hotel is located at city centre, only 5 minutes walk from underground mall which has wide variety of food and shops.

まずホテル全体に清潔感がなく洗礼された建物外観からのイメージとはまるで違う雰囲気に驚いた。特にフロントからのメッセージを部屋ドア下床に置くという極めて不潔なシステムが耐え難かった。フロントでドリンクがいただけるとのことで楽しみにして向かったが、もらいに行く途中床に置かれたメッセージカードの数々を見て気持ちが悪くなりもらうのをやめた。その不潔なカードをやり取りした手でドリンクを用意されても。室内も表示の平米より狭く感じ、写真のようなスタイリッシュな内装とは実際はかなり異なりごちゃごちゃしていた。部屋も家具、壁、洗面所、全て清潔感が感じられず、特にベッド下の布が長く床に引きずるように着いていてとても不潔だった。テーブルも小さくちゃんと物を置けるスペースもない。冷蔵庫が入っている扉を開けると金庫の扉が向かってくるので、それを押さえながら冷蔵庫を開けなければいけない。洗面台のハンドウォッシュも見た目重視？の少ししか出ない上あっちに飛んで行ってしまうとても使いづらいものだった。バスタブだけは広くて綺麗だった。総じて知っている一泊一万円のビジネスホテルの方が上位だった。

I booked a Creators Queen room as a gold member. No upgrade but I was able to get late checkout. On check in I received a cookie and was notified that I could get beverages such as coffee at the front desk which was a pleasant surprise. I’m sorry but I must be honest in my review that the room itself was quite small. Technically more spacious than a local Japanese business hotel, perhaps, but not much more. I do not expect a huge room from the Courtyard brand and admittedly I booked on a heavily discounted rate. For that reason, I will rate my experience as average however if I had paid full rack rate for the rooms this hotel has I would have found the situation unacceptable. I’m quite surprised to see the other reviews here touting value. Have they stayed in Tokyo or most hotels before? When it comes to Marriott, for just a bit more per night you can stay somewhere like the Westin or the Mesm, Autograph Collection with spacious rooms and much nicer amenities. Perhaps it’s the location but the average nightly price does not make sense to me considering the local business hotel competition. The hotel itself is quite small. It is 4 floors high with the lobby on the top floor, fitness room on floor 3, rooms on floor 2, and the restaurant and entrance on floor 1. What I can say is great is, of course, the location. The hotel is about 2 blocks from Tokyo station which is likely the most prestigious station in Japan. The hotel is actually right next to Kyobashi station on the Tokyo Metro Ginza Line which I would actually suggest over JR as it is closer. I try to give every hotel I stay at a fair shake and enjoy it for what it is. As I stated previously, for the special rate I paid I had an acceptable experience. However, after research, if I had paid the regular rate for this hotel I would have been beside myself. The average price paid vs value received is simply not there when you consider the other options in Tokyo both budget and upscale. It is all for the location? Otherwise I honestly struggle for a reason to desire staying at this particular Courtyard.