Tosei Hotel Cocone Ueno Okachimachi

This is the worst hotel experience I have ever had. The staff spoke rudely to us, and if we had any questions or didn’t understand something, their attitude got even worse—especially the staff at the lobby. I stayed for six nights and didn’t encounter a single receptionist with good manners. Their service was unfriendly, and they seemed ready to scold you at any moment. The only exception was the housekeeping staff on the floors; they were polite and helpful. The hotel only provides one pillow per person. If you need more, you have to go pick it up yourself at the lobby—and there might not be any left if you arrive too late. The rooms don’t have air conditioning. If it gets too hot, the hotel will provide you with a small fan instead. Needless to say, I absolutely would not recommend anyone to stay here.

Convenient location (2 minutes from the nearest subway and JR), Narita Keisei Skyliner also very close. Nice shops nearby. Impressive view from the room. Bath salt and free coffee machine at the lobby, among other conveniences. Highly recommended!

The hotel is walking distance from JR Ueno(about 10 mins), Keisei Ueno(about 10 mins) and Okachimachi subway(about 5 mins) stations. There are many eateries around the hotel too. Staff are friendly. Launderettes are available. Coffee machine is available at the lobby. Room is tiny, but it's comfortable. Will definitely return!

Room is very clean but small, very close to station just 3 min walk. Coffee shop at the same building is very good.

The hotel is near the train station, convenient to travel, there is a Family Mart next to the hotel. The room is clean but small and compact, enough for 2 people, there is enough space to open the luggage. Good price, will stay again next time.

Location was great, around 10mins walk from Ueno station whereby you can take the skyliner to Narita airport. It’s right behind Parco shopping mall, and 3mins walk to JR okamachi station as well as metro ginza line that takes you to Asakusa and shibuya area. Walking distance to Ameyoko street as well. Rooms are compact as most of Japanese hotels are. Free drinks on 2/F reception area is a plus and there are some basic amenities provided that you can take as well.