Comfort Hotel Tokyo Higashi Nihombashi

A great hotel with friendly English-speaking staff. The room was cleaned regularly, towels were changed, and it had everything I needed. The breakfast was decent, and the location was very convenient—easy to reach the airport

The location of the hotel was excellent. Exit 4 of Bakurocho Station was located right next to the entrance of the hotel and the exit led to all the other connecting train lines so it was extremely convenient to travel to all the popular locations. I went to Tokyo for a concert and it only took 25 minutes from Tokyo Dome back to the hotel. Highly recommend this place for anyone watching concerts at the Dome as well. Furthermore, the breakfast was a nice mix of Western and Japanese food and we found the breakfast sufficient to get us through the afternoon. There's free lockers and locks for luggage storage on the 1st floor so you don't need to go through the staff to lock your luggage. The laundry rooms located on the 4th and 8th floor were really cheap as well. Total was about 400Yen to wash and dry clothes. The only downside was that the rooms were slightly old and very small (but we expected it from Tokyo already so it wasn't an issue for us) so we had a hard time packing things into a 29inch luggage.

The hotel is convenient for traveling by metro, immediately after exiting to the right, there is an entrance to the subway. The staff is polite, just like everywhere else in Japan. Disadvantages: the choice of dishes for breakfast is small, breakfast cannot be excluded from the price. The dining room is very small and it is difficult to find a place for breakfast in the morning. I asked the staff to write down what the dishes are made of. But they refused to write what includes into dishes ( f.e. salad ingredients). They said that they need to coordinate the permission to describe the composition of the dishes with the management. But It wasn't wasn't agreed in all my 5 days stays. I don't eat meat, and there was meat in the vegetable salad. It is not visible from above, it was in the middle of the "vegetable" salad. About safety, it's a separate complaint. On the night of 29-30/11/2024, at about 2:10 a.m., the fire alarm went off. The voice notification was in Japanese only, for about 40(!) minutes. With the help of a Google translator, I realized that needed to run outside. The staff should was find reason of problem. Actually it takes for a maximum of 15 minutes to find reason of 'fire" ( 1. to see on display correct place 2.to see by own eyeson both floors). After the signal in Japanese ended in 40 minutes, people began to come back. When people was going to fall asleep again, after 3-4 minutes the alert was swithed troug ht speakers again with the same text but in English. It was turned off in about 5 or 10 minutes. Afterwards in 5 minutes, they started setting up the notification (Japanese text was coming through the speakers). But that's not all. In the morning, at 6:30, a general "good morning" alert went out thought speakers to the entire hotel. It was impossible to get enough sleep that night. The staff put a paper with apologies under everyone's door in the morning time. There was zero information about how many times and how long were swithed on speakers and other details and explanations of triggers. During this sleepless night, the visitors received only a formal letter. Obviously, there was no fire and they didn't write anything about the duration, numbers and reasons of all alarms. After this night - only a formal letter? It was possible to honestly admit that there was no fire and there are problems with the functioning of the fire safety warning system (EVACS).Conclusion: technically, the fire alarm system is not configured. The staff is not trained. In general, there are some risks.

Loved our stay here - quiet and clean area with 7-11 right beside the hotel. Super close to the station and room was a decent size for Japan standards

Everything was so good! The staff were always ready to help, the hotel was clean, the breakfast was nice. Yes, the room was small but it is already mentioned.. enough to stay only for resting after exploring the city all day :) ps. thank you so much for considering my request to stay in a room with Skytree view ＜3

Good, good