Smile Hotel Tokyo Ayase Ekimae

I was very disappointed with this hotel and its staff. It is old and dirty. When you enter you can smell the strong smell of dust, we found hair in the bathtub. A lot of dust everywhere and overall the room was obviously very dirty. In my reservation it is written that they clean the room every 3 nights however after the first night the hotel staff entered the room moving and touching all my personal things and changing the sheets. The absurd thing is that new sheets were dirtier than the ones that were there before (look at the photos) but the thing that annoyed me the most was the hotel staff who, after this happened, huffed and asked us to sleep in those dirty sheets because no one could replace them at that time and after insisting the only thing I got in a rude way was some sheets that I had to change myself, by the way they were not for the whole change of bed and it was not for the dirty part. so I had to make do. after this happened, back in the room the hot water suddenly went off while I was taking a shower. the next day no one came to replace the dirty sheets. the bathroom has a terrible smell and is so small that to sit on the toilet you inevitably hit your head against the door. also to reach all the main places it is very uncomfortable and takes a long time. at the exit of the metro and in the streets to reach the hotel there are many drunk people. a guy was touching his private parts in front of everyone and continued to drink alcohol. really a bad experience!

Nice hotel. Staff were friendly and the location was close to some nice food places and metro station

Convinient location from Metro station and good quslity of brreakfast. Strongly recommend for northern Tokyo tay.

It was okay, but the elevator smelled of smoke. The aircon was not working. The space was very small but it was okay. Good value for money. The hotel is also near a subway station. so it was a bit convenient. And oh, it was also near a convenience store and other restaurants, so it was really ideal for tourists :)

Our stay in this hotel went smoothly: the room was not too small and had everything we needed. The staff was very welcoming and helped us a lot. The only considerable minus is its location, it took us about 40 minutes one way to get to the downtown stations like Shinzuku, Shibuya or Ginza. Everything else was above our expectations.

Great hotel that was easy to find. The room and facilities were all clean. The staff was very helpful despite the language barrier (helped us ship our luggage to multiple destinations). It's next to some nice local food options and shops.