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Verifierade recensioner
Läge och interiör4.1
Bekvämligheter4.1
Service4.1
Renlighet4.2
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Alla recensioner(35)
Positiva recensioner(20)
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Negativa recensioner(3)
Gästanvändare
Standarddubbelrum
Bodde på feb. 2024
Ensamresenärer
4 recension
5.0/5
Enastående
Publicerades 5 mars 2024
They were so kind, supportive for everything!
Kenji at reception was really kind.
Breakfast has some vegies, cheese, fruits. It was small but really cozy. Want to visit here again ☺️
Översätt
Sk218
Japanskt stilrum Lin
Bodde på aug. 2024
Ensamresenärer
97 recension
5.0/5
Enastående
Publicerades 15 sep. 2024
Nice and big room! Will come again for sure
Översätt
Svar från boendet: Thank you for your wonderful review!We are thrilled to hear you enjoyed your stay in our spacious room. We look forward to welcoming you back again soon.
TangJosephine
Bodde på jan. 2023
Affärsresenärer
6 recension
3.5/5
Publicerades 19 apr. 2023
Overall pleasant stay. Hotel room slightly small but comfortable. Staff are very friendly.
Svar från boendet: Thank you very much for choosing our hotel and for providing valuable feedback about your stay.We sincerely apologize for the inconvenience you experienced due to discrepancies in the information about the possibility of adding extra beds. We are deeply sorry for this oversight. We assure you that we will immediately investigate this issue and implement preventive measures to avoid similar situations in the future.Thank you once again for your feedback, which is invaluable in helping us improve our services. We are committed to providing the best possible experience for our guests.
Svar från boendet: Thank you for choosing our hotel and for sharing your valuable feedback.We sincerely apologize for the unpleasant odor from the bathroom that affected your stay. We are immediately reviewing improvement measures and will strive to prevent such issues from happening again. Additionally, we are committed to ensuring that guests traveling with children experience a comfortable stay with prompt service.We are dedicated to continually improving our service and hope to have the opportunity to welcome you back in the future.
객실도 깨끗하고 친절한 직원 분들이 좋았습니다! 추후 다시 이용하고 싶을 정도입니다. 또 갈 수 있기를 바래요!!!!
Översätt
Svar från boendet: Thank you very much for staying with us, and for taking the time to leave such a warm review!We are very pleased to hear that you were satisfied with the service of our staff. We will continue to focus on creating a clean environment and providing courteous hospitality to ensure our guests' happiness.All the staff here eagerly await your next visit. Should you have any requests or special preferences, please do not hesitate to contact us at any time.Thank you again, and we look forward to welcoming you back in the near future.
Nice location in a busy city, close to metro and bus stations (which is very important in Tokyo!). We had a spacious room and I really enjoyed a bathtub :) Good variety for breakfast (japanese salad dressing is to die for!!), also free welcoming coctails at the bar were a nice touch. Really enjoyed our stay!
Översätt
NorthStar52621891404
Bodde på okt. 2024
Ensamresenärer
3.0/5
Publicerades 2 nov. 2024
This hotel is not designed to accommodate individuals with mobility issues. Entry to the hotel has no handrail, but has three steep steps with nothing to hold on to. To enter the bathroom, one must step over a threshold of approximately 12 inches. To enter the bathtub/shower, there is a three foot ledge to step over.
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Gästanvändare
Bodde på nov. 2023
Par
2.0/5
Publicerades 8 dec. 2023
This was the worst hotel during our long stay in Japan. And we payed a fairly high rate. We stayed in the patio room, I believe it’s supposed to be a nice room but found a room split by a bunch of dry walls and weird steps. For example the bathroom was high on a step and inside the bathroom you feel like stepping on a hollow floor and walls are dry walls full of cracks everywhere. Also nowhere to hang a hand towel in the bathroom and the sink counter is tiny so you can’t even leave the towel on the counter. The walls were also so dirty full of splashes. The hair dryer was so dirty and sticky. The room has a small wet bar with sink and fridge, our fridge didn’t work but housekeeping put waters inside but didn’t bother to report a non functional fridge. The walls around the wet bar were full of splashes easily removed with a paper, which means cleanliness was not good. They offer robes, slippers and some sort of uncomfortable viscose robe, so no pajamas just two sets of robes one fluffy and one uncomfortable. The tub was very nice, but to get there you had to jump up on a higher wall/ step and watch your head to go through a short door as you jump in and out (I’m very short myself). The room is all about the tub but no bubbles were provided, it’d be a nice touch. The room offered no body lotion, which is usually pretty standard. When we checked in they gave us a card saying they would clean our room only on one specific day of our 3 night stay, I thought that was a rude thing specially considering how poor the cleaning was and the level and rate of hotel compared to others in the area. The card did say they’d clean extra if requested, so we did ask for service everyday. Breakfast was mediocre, not western, not Japanese, I don’t know what that was. Service all around the hotel was odd, everybody seemed confused and shy everytime. Almost as if avoiding to talk to you so you don’t ask for anything. And I did not complain about anything, we just checked in, ate breakfast and checked out. Overall I’d not recommend staying here, they have a lot of work to do on cleaning, aesthetic, and functionality of the room. Service needs more training to make guests feel welcome.
Översätt
Gästanvändare
Bodde på mars 2023
Annat
5.0/5
Enastående
Publicerades 10 apr. 2023
I was pleasantly surprised at the newness of the hotel, walking in thinking it was brand new but was informed that they had been open for 10 years and recently got renovated. The staff were very kind and helpful. I was there on a solo business trip. The room has a bar setup, full of complementary drinks and snacks. I'd never seen a fully complementary bar and fridge so it was a HUGE surprise. I think the room was wasted on me as I was on business but it was a nice place to stay, for couples on holiday perhaps. Location wise, it's right by Nishiazabu crossing so you can hop on the bus into Shibuya quite easily. Breakfast was buffet style. I try to eat clean with lots of protein so the selection was a little disappointing, lacked clean protein with some fresh veg and fruit...protein was all processed so I went a little hungry. Nespresso coffee machine was nice.
Översätt
6/17
Svar från boendet: Thank you very much for choosing to stay at Roppongi Hotel S. We are very happy to receive your compliments about our room. The room you stayed in is a new room with the theme of "staying at the bar" that was created when our hotel was renovated last year. We have other rooms with different concepts, so please enjoy a different atmosphere the next time you stay with us. Thank you for your encouraging words regarding our staff. We will not be satisfied with this, and will continue to devote ourselves to providing a better time for our customers. It is our great pleasure to hear that you were satisfied with our location. As you said, our hotel is within walking distance of Roppongi's landmarks, Roppongi Hills and Tokyo Midtown, and is well located for shopping and easy access by train and bus. Also, thank you for your valuable feedback about our breakfast. We will consider your opinion as an issue for future improvement in terms of changing the type and content of our breakfast. We will continue to strive to improve our services so that we can provide a better space that satisfies our customers. We are looking forward to seeing you again. Best regards, Hotel Assistant Manager