Hotel GrandBach Tokyo Ginza

I would really like to love this hotel for the superb location in Ginza, where we just walked straight every day to the heart of Ginza shopping. However, our expectations were hugely disappointed given that it is supposed to be a more premium hotel in terms of price range, the service and hospitality throughout our stay is terribly cold and uninviting. - Did not offer to assist in our luggages during our check in. We had 2 luggages, many bags with a 15 month old baby clinged onto us. We made it to room on our own anyway. - Service staff will not greet when you walk past their counter in the middle of the exchanging lifts, many days straight. - Very dusty air in the room, my 15 month old baby could not stop coughing. Appreciate that there is an air filter machine but it was not of help. - Service desk seems eager to hang phone up when I was not done with my conversation over phone. And was not helpful, basically giving me a one-word or one-liner regarding my enquiries on luggage transfer. It was a dread. The service culture in this hotel felt gloomy, unmotivated, insincere. I wish I loved this hotel but sadly I even cancelled my returning night from Kyoto and much rather try a different hotel elsewhere for deserving service standards.

First class service from the moment we arrive to room stay to check out. efficient and friendly. great location too.

Awesome place to stay. One of the most centralised locations in Tokyo downtown. Tons of shopping options. Many things to see and do

Conveniently located near 2 subway stations. It would be perfect if there’s onsen facilities.

Good location.  Breakfast is not appealing.  Not sufficient hot water for shower.

Prefect in overall. The amenities are pretty new. Location is perfect. Service was very good. Not bad with noise surrounding at all, so not sure why some people mentioned.