Smile Hotel Tokyo Nishi Kasai

"Poor Value for Money - Not Recommended The hotel fell short of expectations in multiple ways: Room Issues: - Initial room was extremely dark with a window facing a building less than a meter away - When requesting a room change due to poor lighting, they suggested renting a lamp for extra cost - After an hour of negotiation, they agreed to change our room the next day, despite our eye strain concerns - The second room had better lighting but was very small - Constant noisy bathroom ventilation fan that couldn't be turned off disrupted sleep Dining Problems (see attached photo): - Despite paying for breakfast, they refused to provide a meal for our daughter - Limited food options with only one daily menu - No alternatives offered for my wife's seafood allergy - she could only have juice - As Muslim guests, when we requested non-pork options, they simply removed the pork without providing substitutes - Food quality was disappointing overall, as shown in the attached photo - The portion size and presentation were poor for the price Additional Concerns: - No English-speaking staff, making communication difficult - Hotel entrance was poorly marked and unprofessional - Price was excessive compared to other hotels we stayed at, with significantly lower service quality Given these issues, I cannot recommend this hotel. The high room rate does not justify the poor service and inflexible policies. Future guests, especially families with dietary requirements or those expecting standard hotel amenities, should consider other options.

Location is far from shinjuku,shibuya, and all the other attractions in Tokyo. But it’s quiet and not so happening and less foreigner. Very near the metro station.

Love this hotel

NORMAL HOTEL IN TOKYO , STAFF GOOD SERVICE , BUT NO ROOM CLEANING LESS THAN 3 NIGHT STAY

Cheap hotel with good location

the aircond only set for heater during winter. no ventilation. u need to open the window to get air. location perfect. near station n a lot of supermarket