Imperial Hotel, Tokyo

It completely deserves the reputation as the elegant 5-star Japanese hotel with a tradition of over a century. The Japanese detailed-minded and dedicated services provided by every member of the staff are impressive. They are always more than helpful. My luggage was already handled by the bellboy before I got into the entrance. The staff member whose surname is 茨木 (Ibaragi?) accompanied me to the guestroom and made neat and helpful introduction to the facilities of the room as well as the hotel as a whole. Room cleaning / tidying services were provided at least two times per day. On the day my friend and I checked out, my friend inadvertently lost her phone at the washroom in the public area of the hotel, but with the dedicated assistance of the staff members, the phone has been found. We are more than grateful for their great help. The hotel bar, the Old Imperial Bar, serves high quality cocktails and has a wide range of collection of good whiskies, which is a must-go if you have an opportunity to visit the hotel.

The check-in process was smooth and efficient The location was perfect—close to major attractions but still quiet enough for a peaceful night’s sleep.

Friendly and helpful staff, definitely 5 stars hotel. We will come back again