Ginza Grand Hotel

Ginza Grand Hotel recensioner

Ginza Grand Hotel

8 Chome-6-15 Ginza, Chuo Ward, Tokyo, 104-0061, JapanVisa hotellinformation
Ginza Grand Hotel
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Gästrecensioner

8.3/10
Mycket bra
388 recension
Verifierade recensioner
Läge och interiör8.9
Bekvämligheter7.7
Service8.3
Renlighet8.3
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Alla recensioner(388)
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Utmärkt för affärsresor(14)
Utmärkt mat(12)
Många bekvämligheter(6)
Vänlig personal i receptionen(6)
Genomsnittlig belysning(5)
Negativa recensioner(48)
__Zainab_P
Tvåbäddsrum - Rökfritt
Bodde på mars 2025
Res med vänner
32 recension
9.5/10
Otroligt
Publicerades 8 maj 2025
Booked this hotel for a couple nights in Tokyo. The room was small but clean and the staff were very friendly. The hotel is close to the metro which makes it extremely accessible. I’d recommend this hotel for friends.
Översätt
Svar från boendet: Thank you very much for staying at the Ginza Grand Hotel.We are very pleased that you like the location of our hotel.In addition, we would like to thank you again for taking the time to provide us with your feedback regarding our services.We are very pleased and grateful to read your warm words.We are sorry for your inconvenience, but we will continue to make every effort to satisfy our guests even more in the future.We apologize for any inconvenience caused by the size of your room.We look forward to welcoming you back to our hotel when you are in the area again.Ginza Grand Hotel Akiba
机长
Tvåbäddsrum - Rökfritt
Bodde på mars 2025
Familj
16 recension
8.5/10
Mycket bra
Publicerades 13 apr. 2025
The location is great, room size is decent for Japan standard and the staffs are helpful.. It will be even better if the hotel got a gym n public bath. Nevertheless, it was a great stay at the hotel.
Översätt
Svar från boendet: この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。また、ご多忙中の中、ご意見ご感想をお寄せいただき、心より感謝申し上げます。サービスについてご満足いただけたとのこと、誠に嬉しく存じます。また、当ホテル従業員一同、心より感謝申し上げます。さらに、今回のサービスに関するご感想をお寄せいただき、重ねてお礼申し上げます。お客様からの温かいお言葉を拝読し、非常に喜ばしく、ありがたく感じております。恐縮ではございますが、今後ともより一層お客様にご満足いただけるよう、精進を重ねてまいります。またお近くにお越しの際は、銀座グランドホテルをご利用頂ければと存じます。お客様の再びのご来館を、スタッフ一同心よりお待ち申し上げております。銀座グランドホテル　秋葉
Gästanvändare
Enkelrum – Rökfritt
Bodde på dec. 2024
Ensamresenärer
1 recension
6.5/10
Publicerades 27 jan. 2025
Great location, with access to lots of restaurants and convenience stores nearby. Rooms are big but dated.
Översätt
Svar från boendet: この度は数ある中で当銀座グランドホテルをお選び頂き、当入口のライトアップと一緒のお写真とともに口コミをありがとうございました。お客様が快適にご宿泊できた事を嬉しく存じます。評価をいただきありがとうございます。また、ご利用していただけるようサービスの向上をはかりたいと思いますのでまた宿泊をお待ちしております。　銀座グランドホテル　営業課　栃川
Gästanvändare
Tvåbäddsrum - Rökning tillåten
Bodde på nov. 2024
Res med vänner
4 recension
5.0/10
Publicerades 6 jan. 2025
Room is terrible dirty with lot of dust and carpet is very dirty with dust as well. Under the bed, full of dust, very terrible. Both of us get running nose and sore throat problems when staying this hotel.
Översätt
Svar från boendet: この度は、銀座グランドホテルをご利用頂き、誠にありがとうございました。ご滞在に際しまして、清掃面にて多数のご不快な思いをご提供する事となってしまい、誠に申しわけございませんでした。こちらに関しましては、清掃責任者、ならびに上長へ共有させて頂き、ミーティング等を含め、今後の改善に取り組んで参る所存でございます。今後も、お客様に快適にお過ごし頂けます様、美化に努めて参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をよろしくお願い申し上げます。お客様の再びのご来館を、スタッフ一同心よりお待ち申し上げております。銀座グランドホテル　営業課　TUUL
Gästanvändare
Tvåbäddsrum Premier – Rökfritt
Bodde på nov. 2024
Familj
3 recension
8.5/10
Mycket bra
Publicerades 24 dec. 2024
Location is good and very near Shimbashi station surrounded by many eateries , convenience stores , supermarket , Don Don DONKI and other shops !
Översätt
Svar från boendet: Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for your kind words of praise regarding your stay.We will continue to work on creating a space where our guests can spend their time comfortably, and we look forward to welcoming you back to Ginza Grand Hotel when you are in the neighbourhood again.We all look forward to welcoming you back to our hotel again.Ginza Grand Hotel Sales Section
Anonym användare
Tvåbäddsrum - Rökning tillåten
Bodde på nov. 2024
Affärsresenärer
21 recension
3.0/10
Publicerades 17 dec. 2024
The hotel is bad full of dust maybe due to the decoration for the top floor. Facility is old. And the recentionest most of them can not speak English is no good. The only advantage is location is good and 2F have a rest room with free drinks.
Översätt
Svar från boendet: Thank you very much for choosing the Ginza Grand Hotel.We would also like to thank you again for the many compliments we have received.We are sorry for the inconvenience caused by the long opening period of our facilities, but we will continue to make every effort to beautify them as much as possible and create a space where our guests can spend their time comfortably. We look forward to welcoming you to Ginza Grand Hotel again when you come back to the area.We all look forward to welcoming you back to our hotel again.Ginza Grand Hotel Sales Section　
Traveller70ny
Enkelrum – Rökfritt
Bodde på sep. 2024
Ensamresenärer
7 recension
10.0/10
Enastående
Publicerades 6 nov. 2024
Room was clean with a huge desk and comfortable big bed. The bathroom was typically small but perfectly usable. I liked the old school feel and the location of the hotel. I knew what to expect from looking at they photos before booking so no big surprises.
Översätt
Svar från boendet: We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. / We would also like to thank you for your quick follow-up and kind comments. Your compliments are the pillars of our support, and we want to provide our customers with even higher levels of satisfaction. /Your favorable comments have warmed our hearts and we will strive for excellence in our service.We eagerly await your kind return in the near future. / We eagerly anticipate your next visit and look forward to serving you again.
Alea Laygo
Tvåbäddsrum - Rökning tillåten
Bodde på mars 2025
Familj
28 recension
10.0/10
Enastående
Publicerades 22 apr. 2025
A perfect stay! The room was incredibly comfortable and had an amazing view of the city. The staff went above and beyond to make sure we had everything we needed. The location was ideal, with lots of restaurants and attractions nearby.
Översätt
Svar från boendet: Thank you for choosing Ginza Grand Hotel over many other hotels.We would like to thank you again for your compliments about the reception staff and the location.We will continue to make efforts to create a hotel where our guests can spend their time comfortably,We look forward to welcoming you to Ginza Grand Hotel when you come to our neighbourhood.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.Ginza Grand Hotel Sales Department Yamamoto
VickyLeeWK
rum-icke-rökare(queen size-säng)
Bodde på feb. 2025
Par
9 recension
9.5/10
Otroligt
Publicerades 23 mars 2025
Hotel location is good. Do need some cleaning, disks on bathroom door vent and exhaust fan, otherwise it is good.
Översätt
Svar från boendet: Thank you very much for choosing the Ginza Grand Hotel.We would also like to thank you again for the many compliments we have received.As for the facilities, we are sorry for the inconvenience caused by the long period of business, but we will continue to make every effort to beautify the hotel as much as possible and create a space where our guests can spend their time comfortably. We look forward to welcoming you to Ginza Grand Hotel again when you come back to the area.We all look forward to welcoming you to our hotel again.Ginza Grand Hotel Sales Section Ito
Kok Keat
rum-icke-rökare(queen size-säng)
Bodde på jan. 2025
Familj
10 recension
9.0/10
Utmärkt
Publicerades 11 mars 2025
A business hotel that is very located. It is near to shopping areas n all fine eateries in Ginza. It is very close to the subway station too so getting around was a breeze. I would recommend this hotel.
Översätt
Svar från boendet: Thank you very much for choosing the Ginza Grand Hotel.We also appreciate that you are thinking of returning to our hotel again.We will continue to strive for improvement in various areas to provide a comfortable space for our guests.We look forward to serving you at the Ginza Grand Hotel when you come to our neighborhood.We sincerely look forward to welcoming you again.
Anonym användare
Tvåbäddsrum - Rökfritt
Bodde på jan. 2025
Affärsresenärer
3 recension
8.5/10
Mycket bra
Publicerades 1 mars 2025
The location is excellent as it is near Ginza shopping area. Shimbushl JR station is nearby within 5 min walk. You can also get taxi easily. The only drawback is the hotel does not have contract with Airport shuffle coach arrangement
Översätt
Svar från boendet: Thank you very much for choosing the Ginza Grand Hotel over other hotels.We would also like to thank you again for your kind words of praise regarding your stay with us.We do not have a limousine bus service, but there is a bus stop within a 10-minute walking distance.Also, please refer to the subway for access to the airport without having to change trains.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you come to our neighborhood.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.Ginza Grand Hotel Sales Section　Ohtsu
Lina Rorimpandey
Tvåbäddsrum - Rökfritt
Bodde på jan. 2025
Familj
1 recension
3.5/10
Publicerades 1 maj 2025
Reception and customer service will not help guest , very very bad service Room very very dirty , and bathroom dont have hot water the hotel is very old .
Översätt
Svar från boendet: この度は当ホテルにご宿泊いただき、誠にありがとうございました。しかしながら、設備や清掃、サービス面においてご不快な思いをおかけし、大変申し訳ございませんでした。お部屋の清掃不備やバスルームの不具合、スタッフの対応に至るまで、多くのご指摘をいただき、重く受け止めております。いただいたご意見を真摯に受け止め、館内の点検およびスタッフの教育を早急に見直し、再発防止に努めてまいります。貴重なご意見をいただき、ありがとうございました。ﾃﾞｲﾔｶﾞﾗフロント銀座グランドホテル
LINA
Tvåbäddsrum - Rökfritt
Bodde på jan. 2025
Familj
1 recension
3.5/10
Publicerades 22 mars 2025
All the reception are awfull , they dont want to help hotel guest , make me angry  Room very dirty , hot water is not really working  I was very dissapointed
Översätt
Svar från boendet: Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We sincerely apologise for the discomfort caused by the reception staff.We will continue to work on improving this issue so that our guests can spend a pleasant stay.As for the facilities, we are sorry for the inconvenience caused by the long period of operation, but we will continue to make every effort to beautify them as much as possible.We hope that you will use Ginza Grand Hotel again when you come to the neighbourhood.All of our staff look forward to welcoming you to our hotel again.Ginza Grand Hotel Sales Section Ito
Gästanvändare
Tvåbäddsrum - Rökfritt
Bodde på feb. 2025
Res med vänner
1 recension
9.0/10
Utmärkt
Publicerades 20 apr. 2025
Standard size for japan hotel , Middle of Ginza city not far away from train transfer
Översätt
Svar från boendet: Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for your kind words of praise regarding our location.We will continue to work on creating a space where our guests can spend their time comfortably, and we look forward to welcoming you back to Ginza Grand Hotel when you are in the neighbourhood again.We all look forward to welcoming you back to our hotel again.Ginza Grand Hotel, Sales Department, Noguchi
Jonathan
Tvåbäddsrum - Rökning tillåten
Bodde på dec. 2024
Ensamresenärer
4 recension
2.5/10
Publicerades 2 feb. 2025
Location is the only thing acceptable in this hotel. Room small (nothing similar with the photos). Scammed by paying over price for late check out... I pay almost double of the price of the room for they let me take my luggage out of the room... I told them that the rate was wrong compared of the room price for the day and they just ignore it... BAD!!!!!! I recommend you to stay in any other r hotel in Tokyo than for sure you will not get this bad attitude from the hotel service
Översätt
Svar från boendet: Dear Jonathan, Thank you for choosing to stay with us. We sincerely apologize for not being able to accommodate your request for a late check-out and for any confusion regarding the fees associated with it. It appears there was a misunderstanding regarding your departure date. As communicated during check-in, the standard check-out time is 11:00 a.m. We noticed that your room was unoccupied around noon, and when you returned at 4:00 p.m., the late check-out policy had already passed. We stated that late check-out is available only until 2:00 p.m., after which a full day's rate is charged. We are truly regretful that we could not meet your expectations this time. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Ginza Grand Hotel