Maidstone (A26/Wateringbury)

The staff were lovely and friendly, good sized car park and I didn’t have to wait at the reception desk to be served as they had a speedy service !

Firstly the good things... Excellent location for what we needed. Beautiful surrounding area...went for a lovely walk down to the pond...you really should do this. The restaurant was great. Lovely food, friendly staff and a really pleasant experience. Ate evening meals and breakfast and can't fault any of it. The not so good... On arrival the gentleman in the reception was very friendly and helpful however...every other time we passed through the staff didnt even acknowledge us. One sat on the desk chatting to another with no recognition of anyone else. Very unprofessional. The room was nice enough but needed a deep clean. The amount of cobwebs was disgusting...not just the odd new ones but really old ones. Bed and Pillows were comfortable but holes in bedding and in desperate need of replacing. Bathroom smelt very damp and towels had seen better days. The walls seemed paper thin as well...could clearly hear our neighbours! Maybe it was just our bad luck for getting a dud room. We want to stay again as it's convenient for visiting family but not sure we will.

The location of this hotel was the reason for chosing this place, on first impressions, I fealt like we were checking into a youth hostel, very small uninviting reception. The corridors were also a bit grubby. On entering the room the first thing we noticed was a very strange damp smell, the room was very tired and in need of new decor and maintenance. There had clearly been leaks and issues around the bath and it showed. Having said all this, the bed was very comfortable and we did get a good night's sleep. The place just really needs a good refurbishment.