Splendid Clubhouse recensioner

Great rooms and beautiful hotel, perfectly located in Xi Zha. Food at the chinese restaurant is delicious. Breakfast has both chinese and western choices. Would come again.

The service was impeccable from the moment we checked in at the central terminal with a personal butler at our disposal 24x7. All the staffs were friendly, attentive and always eager to help. The location of the hotel is excellent, right in the middle of a busy street yet quiet and peaceful once you are inside the hotel area. We could come back for short rests before continuing on with the sightseeing or shopping. This is very much appreciated when there’s young kids. We totally enjoyed our stay and would not hesitate to come back again for more nights.

Wuzhen is stunning, but it can be tough for foreign visitors with the language and admin stuff. Luckily, the splendid house made everything a breeze. Check-in was smooth, and the service was top-notch throughout. They even helped us sort out transportation. When we left, they walked us to our ride. Big thanks for making our stay so great!

Excellent service rendered by friendly hotel’s staff, especially 小余 during our stay. The location of the hotel just right in the scenery area and the room are clean and comfortable. Additionally, the breakfast buffets served were highly sumptuous as we enjoy so much . Will definately recommend

We are family of 3 to stay in family room. The hotel provides service when you reach tourist Centre. Hotel staff will escort you to hotel and front desk help us carry luggage in and out hotel, really great service for those serve me in front desk. Their breakfast are really great with plenty of choices of western and local food. Is a must to try these order to make breakfast.

We are a small family travelling with friends. The service was absolutely amazing. WuZhen staffs will assist you starting from checking in at the visitor center. Hotel staffs are always there to help you with luggages. The room itself has amazing view. Their mattresses are smart-mattresses that can automatically adjust the stiffness. We were satisfied with the stiffness so we didn't meddle with it manually. The toilet! They even provide Dyson hairdryers! Breakfast is order-from-menu. It has a wide range of selections from porridge to french toast. We enjoyed the breakfast a lot.

Excellent stay , great location and great place. Made special by Grace (xiao Tang)!

這次的烏鎮之行，最驚喜的就是錦堂行館帶來的無微不至的服務體驗了，尤其是小艾管家超超超細緻的服務，一進酒店就和我們解説行館的歷史，還分享了烏鎮的旅行攻略，期間也是超有耐心地幫我解決各種小問題。尤其等我們結束行程後，小艾還特地幫我們把行李放到車上，帶領我們走到北柵的戲劇集市！太暖心了！特別特別感謝人美心善的小艾～

來的時候是晴天，一路坐船搖進西柵，好不熱鬧。重新合影了那塊刻着名字的牌坊，又走了跟媽媽一起拍照的小橋，還去了媽媽很喜歡的烏村麥田，跟記憶裏的樣子沒有偏差，時間好像沒有在這裏留下任何痕跡。 不是第一次來烏鎮，卻是第一次住錦堂。特別感謝小鄧的安排，十份妥帖。 乘船離開時下起了毛毛雨，細雨行舟，墨染江南，真的是宛若丹青一般。下次再來選什麼時候好呢～ 設施：蠻新的，維護得也很好 衞生：整體沒啥問題，就是第二天的打掃有偷懶了 環境：就在西柵大街上，不起眼的小門裡別有洞天 服務：賓至如歸

又一年烏鎮戲劇節的到來，景區內就剩錦堂和益大沒住過了，於是今年選擇入住錦堂。 入住體驗不錯，提前一天電聯相關事宜，管家也會加vx隨時聯繫～這次的管家小鄧非常負責任，從停車到入住，所有都安排的非常好，會隨時提醒天氣出行一切相關事宜。夜床準備了泡腳桶，點個贊，緩解一天的疲勞～明年再來烏鎮的話會選擇多住幾天～

超出預期的酒店，給人一種賓至如歸的感覺，管家範家輝服務意識非常好，有問必答，而且尊重客人，對待客人非常有耐心，女兒離開酒店的那一刻哭了，説很捨不得範哥哥呢。酒店的服務人員的確真正的讓我們感覺到“來過，未曾離開”的感覺！以後有機會會再來的！

提前一天接到了酒店電話，詢問到店時間後告知安排了一位管家。第二天一早管家小艾與我聯繫，對接了見面的時間地點、以及從景區門口抵達酒店的交通工具——乘車還是乘船，我們選擇了乘船。中午12點在西柵遊客中心門口碰面，小艾很熱心地為我們安排了遊船，替我們把兩個行李箱搬上船，介紹關於景區管理的各項細節，我來過烏鎮很好幾次了，從她的介紹中還是知道了新知識，感覺很受用。晚餐時段小艾替我們約餐飲，退房後替我們預先將行李送到遊客中心，便於我們輕裝看戲，戲散場後在遊客中心為我們提取行李，把我們送上出租車，跑前跑後做了很多事，提供了超預期的服務。很感謝她，她的服務讓我記住了錦堂，以後來烏鎮會優先考慮小艾和錦堂。

酒店位置很好，很有特色，還送了味道不錯的淡茶飯～尤其得誇誇我的小管家範家輝，入駐前兩天就聯繫我説明如何到景區，提醒我注意的事，入駐當天和離開時接我送我，提行李～聯繫船家～忙前忙後的～態度特別好。

從入住到離開，從環境到服務，都沒話説，管家小雪提前停車場接我們，接送坐船，酒店地理位置特別好，免費升級了房間，早餐也特別豐富，淡茶飯也好吃，退房也幫忙拿行李到坐車點，等到我們上車後才離開！烏鎮酒店必選住宿！