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Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.5
Service9.6
Renlighet9.6
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Negativa recensioner(28)
Li Pin
Hollywood Double Room
Bodde på okt. 2024
Par
4 recension
10.0/10
Enastående
Publicerades 28 nov. 2024
Clean and comfortable . The hotel staffs are friendly and helpful. Breakfast variety is good, and the facilities are great including kids room, karaoke, etc
Översätt
6/9
Svar från boendet: Dear guest! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your recognition of the hotel. Crowne Plaza Wuzhen has always adhered to the service philosophy of InterContinental Group's "delivering true hospitality". Customer satisfaction is our service tenet, and we will continue to provide you with high-quality service to create an unforgettable stay experience. We look forward to your visit again and wish you all the best.—— General manager
Minhtu96
Superior Room (Double Bed)
Bodde på mars 2025
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 27 apr. 2025
Very good !!!
Översätt
Svar från boendet: 尊敬的賓客,您好!非常感謝您對烏鎮皇冠假日酒店的好評和喜愛!我們很高興看見你對酒店的稱讚。烏鎮皇冠假日酒店一直秉承洲際集團“傳遞真正的待客之道”的服務理念我們會不斷努力,給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美。我們期待着您的再次蒞臨!祝好!——總經理
NgMH
Superiorrum (2 sängar)
Bodde på nov. 2024
Familj
6 recension
9.0/10
Utmärkt
Publicerades 20 dec. 2024
Good service, friendly, free drink, free high tea, fantastic hotel
Översätt
Svar från boendet: Dear guest, hello! Thank you very much for your positive feedback and love for Crowne Plaza Wuzhen! We are pleased to see your praise for the hotel staff's service and afternoon tea. The Crowne Plaza Wuzhen Hotel has always adhered to the service philosophy of InterContinental Group's "delivering true hospitality". We will continue to strive to provide you with impeccable professional service and detailed experience, making your journey perfect. We look forward to your visit again! Best wishes—— General Manager
GohElyn
Crown Family Triple Bed Room (Sofa Bed)
Bodde på mars 2025
Familj
1 recension
9.5/10
Otroligt
Publicerades 1 maj 2025
The staff is very friendly, polite and helpful. Location wise is a bit further from Xizha but it is very convenient to take a didi from the hotel to there. Overall, we have a pleasant stay in this hotel.
Översätt
Svar från boendet: 尊敬的賓客,您好!非常感謝您對烏鎮皇冠假日酒店的好評和喜愛!我們很高興看見你對酒店的稱讚。烏鎮皇冠假日酒店一直秉承洲際集團“傳遞真正的待客之道”的服務理念我們會不斷努力,給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美。我們期待着您的再次蒞臨!祝好!——總經理
Gästanvändare
Superior Room (Double Bed)
Bodde på feb. 2025
Res med vänner
8 recension
9.0/10
Utmärkt
Publicerades 2 mars 2025
We stayed for a night to enjoy Wuzhen. The room is very comfortable, a good size room with a large tub. The bedding was very cozy. The air conditioning couldn't be switched from hot to cold, so with the changing weather it was a little too warm at first. This hotel is closer to the east scenic area than to the west scenic area, but both are relatively easy to reach by hired car. There is a large buffet breakfast with both Chinese and western hot foods available.
Översätt
Svar från boendet: 尊敬的賓客,您好!非常感謝您對烏鎮皇冠假日酒店的好評和喜愛!我們很高興看見你對酒店的稱讚。烏鎮皇冠假日酒店一直秉承洲際集團“傳遞真正的待客之道”的服務理念我們會不斷努力,給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美。我們期待着您的再次蒞臨!祝好!——總經理
SydneyChang
Superiorrum (2 sängar)
Bodde på mars 2025
Familj
2 recension
9.5/10
Otroligt
Publicerades 8 apr. 2025
The water temperature of the shower was not stable at least for the first 15 mins.
Översätt
Svar från boendet: 尊敬的賓客,您好!非常感謝您對烏鎮皇冠假日酒店的好評和喜愛!我們很高興看見你對酒店的稱讚。烏鎮皇冠假日酒店一直秉承洲際集團“傳遞真正的待客之道”的服務理念我們會不斷努力,給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美。我們期待着您的再次蒞臨!祝好!——總經理
Gästanvändare
Hollywood Twin Room
Bodde på nov. 2024
Par
1 recension
10.0/10
Enastående
Publicerades 29 dec. 2024
Good and attentive service at reception. Breakfast had variety. Would be better if they had something more local and special but considering that its in a more rural area, its really good already.
Översätt
Svar från boendet: Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your recognition of the hotel breakfast products, and even more so for your recognition of the hotel services. Customer satisfaction is our service tenet, and we will continue to provide you with high-quality service to create an unforgettable stay experience. We look forward to your visit again! Best wishes! -—— General Manager
Gästanvändare
Superior Room (Double Bed)
Bodde på okt. 2024
Par
3 recension
10.0/10
Enastående
Publicerades 29 nov. 2024
Very comfortable to stay in. Large and beautiful decorated reception area. The staff are friendly and helpful in particular the young and cheer staff Mr. Wing Ma, he is always ever ready in arranging for our transport and recommendations of scenic spots. He recommended a long distance full day trip and arranged the transport with an excellent driver. That trip was so enjoyable and memorable. We heartily rate Wing Ma with a FIVE STAR 🌟 🌟 🌟 🌟 🌟
Översätt
Svar från boendet: Dear guest! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your recognition of the hotel. Crowne Plaza Wuzhen has always adhered to the service philosophy of InterContinental Group's "delivering true hospitality". Customer satisfaction is our service tenet, and we will continue to provide you with high-quality service to create an unforgettable stay experience. We look forward to your visit again and wish you all the best.—— General manager
Han Sern
Superior Room (Double Bed)
Bodde på okt. 2024
Par
4 recension
8.5/10
Mycket bra
Publicerades 15 jan. 2025
Room very hot, as air conditioning centralised, suggest to allow customer to adjust own room temperature
Översätt
Svar från boendet: Thank you very much for taking the time to share your stay experience with us! Unfortunately, this stay did not meet your satisfaction, and the hotel deeply apologizes! Your feedback is very important to us, and we have recorded it and conveyed it to the relevant departments of the hotel for follow-up. We will continue to work hard to improve the guest experience! Please believe that this incident does not reflect the true service level of the hotel. We sincerely hope that you have the time to visit again. We will definitely showcase the professional service level of Crowne Plaza Wuzhen Hotel and create an unforgettable journey for you! Thank you again for your valuable feedback. Wishing you a happy life-- general manager
Gästanvändare
Crown Family Triple Bed Room (Sofa Bed)
Bodde på nov. 2024
Familj
53 recension
8.0/10
Mycket bra
Publicerades 8 jan. 2025
Was offered afternoon tea when checking in. Good place to relax with families.
Översätt
Svar från boendet: Dear guest, hello! Thank you very much for your positive feedback and love for Crowne Plaza Wuzhen! We are pleased to see your praise for the hotel staff's service and afternoon tea. The Crowne Plaza Wuzhen Hotel has always adhered to the service philosophy of InterContinental Group's "delivering true hospitality". We will continue to strive to provide you with impeccable professional service and detailed experience, making your journey perfect. We look forward to your visit again! Best wishes—— General Manager
Tilde
Deluxe-dubbelrum
Bodde på sep. 2023
Affärsresenärer
5 recension
10.0/10
Enastående
Publicerades 19 okt. 2023
Quality hotel
Översätt
Svar från boendet: 尊敬的賓客,您好!傑出的品質讓很多客人成為了酒店的回頭客,非常感謝您的厚愛,在住期間為您提供各項服務能夠得到認可和滿意,是我們的宗旨。烏鎮皇冠假日酒店一直秉承洲際集團“傳遞真正的待客之道”的服務理念我們會不斷努力,給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美。我們期待着您的再次蒞臨!祝好!——總經理
Gästanvändare
Superior Room (Double Bed)
Bodde på dec. 2022
Familj
7 recension
9.5/10
Otroligt
Publicerades 25 jan. 2023
We had a very good family stay.Staff is very friendly.Less western food option.Location is a little outskirts but
good.
Översätt
Svar från boendet: Dear guests, thank you for choosing Crowne Plaza Wuzhen. We are pleased to know that you had a great time during your stay and the service provided to you by our team. Your encouraging feedback prompts us to continue providing excellent service to every guests. We do look forward to seeing you again in near future. Yours sincerely, General Manager, Danny Dong.
Gästanvändare
Superior Room (Double Bed)
Bodde på okt. 2023
Affärsresenärer
9 recension
10.0/10
Enastående
Publicerades 2 nov. 2023
Very friendly stuff with good english skills. We will book again.
Översätt
Svar från boendet: Dear guests, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with you. Thank you very much for your affirmation of the hotel, and thank you more for your recognition of the hotel service. Customer satisfaction is the purpose of our service, we will continue to provide you with high-quality service, for you to create an unforgettable check-in experience, we look forward to your visit again! With best wishes!——— General Manager
Traveler in time
Family Suite (2-Bedroom, Kids Reading & Play Area, Dyson Hair Dryer)
Bodde på maj 2023
Familj
6 recension
7.0/10
Publicerades 23 juni 2023
Nothing much to do within walking distance around the hotel. Limited activities and limited room Services within the hotel too.. overall not a very good stay
Översätt
Svar från boendet: Distinguished guest, thank you for staying at Crowne Plaza Wuzhen. We deeply apologize for the unpleasant experience you had about the room service. We immediately took actions and made improvements. Also requested relevant departments to follow up and do employee training again. Guest experience has always been a long-term focus for us. Thank you for your feedback and we look forward to seeing you again. Wishing you a happy day! --- General Manager
Malgorzata
Superior Room (Double Bed)
Bodde på aug. 2024
Familj
15 recension
10.0/10
Enastående
Publicerades 1 nov. 2024
nice and clean!
Översätt
Svar från boendet: Dear guest, hello! Thank you for visiting Crowne Plaza Wuzhen and sharing your wonderful stay experience with everyone. Thank you very much for your affirmation of the hotel, and even more so for your recognition of the cleanliness and hygiene of the hotel. Customer satisfaction is our service tenet, and we will continue to provide you with high-quality service to create an unforgettable stay experience. We look forward to your visit again! Best wishes! -—— general manager