The Plaza Bodrum

Like it so nice and we enjoy it. So nice hotel 😍 💕 😍 😍 😍 😍 😍 😍

Otelin peyzajı kaldığım stüdyo daire odanın manzarası çok iyiydi, fakat çalışanlar genel olarak sayısı yetersizdi, starbucks var ama kahvelerin bazısını yapmayı bilmiyorlardı , abi abla diye hitap eden çalışanlar var, shuttle hizmetleri yetersiz ama buggy kullanan personel kübar ve güleryüzlü, yemeklerdeki tatlı reyonu böyle kalitedeki bir otel için çok çok az 2 günde bir az sayıda fıstıklı baklava koyuluyor o da hemen bitiyor yenisi gelmiyordu , ana yemek çeşitleri çok çeşitli olmasa da yeterli denebilir ve tatları güzel, denizde sakin bir koyu olması büyük avantaj, odaya meyve gonderiliyor cok kibar bir hareket fakat icinen bocek cikmasi üzdü maalesef, ekim ayı başı olduğundan dolayı sezonu kapatmak üzerelerdi heralde ona bağlıyorum olan aksaklıkları, böyle güzel bir tesisin daha iyi olacağını umarım

酒店不錯，服務好

I have originally booked a six night stay at this hotel but cut it short and left after the second night. Very disappointing. The hotel itself is outdated, furniture worn out, utilities broken, and facilities don’t work. The most exhausting thing of them all was the uncleanliness. The room was dirty, spider webs in the bathroom, oily private pool, dusty jacuzzi. They even brought us a dirty cot for my child. I called twice to have it changed and no one changed it. Went to the reception showed them the picture then they changed it. The housekeeping were even worst they would not put tissue in the tissue box, the bed is simply put together not even tidy (see picture), neighbors food left outside our room for 24 hrs (see picture). The room very outdates- tiles of the pool broken and left on the patio (see picture), bathroom bad- shower handle mobile, water dispenser broken. We had to call the maintenance 4 times during our 2 day stay very exhausting. The door can be opened without a card key- had to be fixed twice to make it lock/ anyone could enter our room. At the end we got very fed up and checked out 4 days earlier than planned.

Positive: location Negative: - Service was very poor - Selective attendance by staff. A big group of polish travellers (300+)arrived on the evening of the 3. October for a corporate event. They overtook the whole hotel. Signs were put out in polish, the menu at the pool bar switched to Polish. The evening entertainment was Polish only and at the bars it was always the big travel group who was served first. One evening I had to wait until all were given there drinks. The above mentioned guests were rude to staff and these in turn rude to other guests. The pool area was not enjoyable anymore, drinks were served in plastic cups etc. - no napkins in the restaurant - monotonous dinner varieties - smelly rooms especially the sink - dirty toilet facilities in the public areas - Long waiting times for buggy’s All in all the hotel looks fab on the pictures and also looks nice on first sight. One should wonder what kind of Management leads this hotel if staff are behaving the way they do towards the majority of guests. It was our first time in Turkey and does not reconcile to experiences of friends who have been at other hotels.

I am extremely disappointed at the service of this 5 star hotel. We had paid more than $3k for the room and expected to be treated accordingly. It all started before our arrival, when they tried to take the money a week before our arrival, and couldn’t, so they said we just gonna cancel your room, so it took us hours calling the bank, and the hotel, and it appeared the problem was that they just forgot to put 3 digits for cvv! It made us so much stress even before the arrival. Also once we arrived at the hotel at 13:30, we had to wait for 2 hours for our room to be ready, and no one took care of us or explained anything, or showed what can we do in the hotel, and the territory of the hotel is very huge, so we had to explore everything ourselves, the staff didn’t try to make us feel welcomed, we even had to find our breakfast ourselves also or ask the staff ourselves . The good thing is that we liked the room, it was close to the pool, but the service is unforgettably bad for such a price.