The Westin Harbour Castle, Toronto

good view

Booked with my daughter 4 nights to celebrate my birthday and sightseeing. Wow the room was amazing. Large, great amenities. Fabulous view of lakes. Lovely touch of wine and goodies acknowledging my birthday. Reception staff really helpful with reduced price tickets for local attractions and maps. We will return. Thank you

Location: The hotel is not connected to the PATH, that you can walk completely indoor from lakeshore all the way to Dundas street, with access to loads of restaurants and shops. The southest connected building is one street across the hotel. The room was newly renovated, yet it was not in a modern way: the room lights were not turn on by slot in the room card at the entrance (actually there's no such upgrade in the room at all!). I have turn on every single light when I go into the room and turn them off before I sleep. There's at least 6 of them! Do not disturb sign still required to hang out the tag on the door handle, which fell off everytime you open the door!! super annoying The lobby bar food were good and especially the staff were very friendly. House keeping service were slow - I have to call to remind them to bring my items.

It was really good. The front desk workers were so kind and helpful. The included breakfast was really good and the workers were nice too. I would visit this place again not only because the employees were kind but also the location was great and the view was great, and the facility was great, too. Thanks!!!!

Not only is their customer service terrible, they will have you bend over backwards before they do the minimum to make it up to you. If you're on a work conference, fine. Otherwise, stay anywhere else in the city!

Enjoy my stay at the Westin