33 Gerrard Street West, Old Toronto, Toronto, Ontario, M5G 1Z4, Canada
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10/10
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Gästrecensioner
8.5/10
Mycket bra
218 recension
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Verifierade recensioner
Läge och interiör9.1
Bekvämligheter8.0
Service8.3
Renlighet8.6
fordeweb
Chelsea Queen Size-säng Rum
Bodde på apr. 2025
Affärsresenärer
11 recension
8.0/10
Mycket bra
Publicerades 2 juni 2025
A very large hotel directly in the city centre so accessible to all folks. Can be a little overwhelming with 1500+ hotel rooms. No rooftop bar just a pool and viewing terrace. WiFi was fast enough.
Översätt
Svar från boendet: Thank you for your review! We appreciate your feedback and are glad you found our central location convenient and the WiFi satisfactory. We hope to welcome you back again soon!
Gästanvändare
Chelsea Queen Size-säng Rum
Bodde på juni 2024
Par
4 recension
7.5/10
Publicerades 15 juli 2024
Not bad. First, the photos on the website differ significantly from reality. The rooms were much less comfortable than they were pictured.
Secondly, the service also did not meet expectations. There were some questions about the card to get to the room .
Översätt
Gästanvändare
Chelsea Two Double Room
Bodde på maj 2024
Ensamresenärer
7 recension
9.0/10
Utmärkt
Publicerades 29 juni 2024
The fan came on in loud blasts during the night, which was annoying. Everything else was fine, although a bit underwhelming given the price.
Översätt
Anonym användare
Chelsea Queen Size-säng Rum
Bodde på dec. 2023
Ensamresenärer
16 recension
5.5/10
Publicerades 27 jan. 2024
I recently stayed at The Chelsea Hotel in Toronto, expecting a four-star experience. However, the room fell short of expectations – outdated, lacking amenities like bottled water, slippers, or dental kits. The cleanliness was subpar, with noticeable stains and drawings on the walls, and stained furniture. On Friday night, a midnight fire alarm disrupted our sleep, and while it was a non-emergency, the lengthy updates were unnecessary. Adding to the discomfort, there was no hot water in the morning. Overall, a disappointing and uncomfortable stay.
Översätt
Svar från boendet: Dear Guest, We are sorry to learn your most recent visit was not one you had been entirely happy with. We want every guest to be able to enjoy our hotel at its finest. We take pride in what we offer however when a guest encounters anything less than exceptional we are disheartened. We will review each of your comments and concerns with the appropriate department to ensure we prevent such unpleasant experiences going forward. We hope you will give us another opportunity to restore your faith in our accommodations and services. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
Gästanvändare
Chelsea Two Double Room
Bodde på sep. 2023
Ensamresenärer
1 recension
10/10
Enastående
Publicerades 8 okt. 2023
Very good very good very good Very good very good very good Very good very good very good
Översätt
Svar från boendet: Dear 切尔西两张双人床房, We value the positive review and are happy to hear that you enjoyed your stay. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Billy
Chelsea Two Double Room
Bodde på aug. 2023
Res med vänner
2 recension
10/10
Enastående
Publicerades 30 nov. 2023
Great location in downtown Toronto. The staff are helpful, the place is clean and tidy.
Översätt
Svar från boendet: Dear Billy, Thank you for the kind words about our hotel, hospitality, and services. We are always thrilled to learn that we are able to delight guests when they stay with us. We look forward to your next stay with us. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
AAA8
Chelsea Queen Size-säng Rum
Bodde på aug. 2023
Ensamresenärer
4 recension
6.5/10
Publicerades 5 sep. 2023
Chelsea hotel is very close to the University of Toronto, bus station, banks, supermarket. The location is vary good and the price is not too expensive.Though, there's no refrigerator in the room and you can have the ice cubes at the corner of the same floor. And the fertilities of the room are quite dilapidated, like the carpet with dirt ,the water volume of the faucet is not easy to control.....
Översätt
Svar från boendet: Dear AAA8, We are sorry to learn your most recent visit was not one you had been entirely happy with. We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. We will address your concerns with the corresponding departments to better serve all guests deserving of exceptional services and accommodations. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Anonym användare
Chelsea Two Double Room
Bodde på nov. 2023
Res med vänner
1 recension
6.0/10
Publicerades 1 jan. 2024
BEDBUGS present. BEWARE.
Översätt
Svar från boendet: Dear Guest. We would like to investigate this matter further. Please message us directly so we can continue the conversation. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
Anonym användare
Bodde på sep. 2022
Par
1 recension
8.0/10
Mycket bra
Publicerades 4 nov. 2022
Worst hotel stay !
Översätt
Svar från boendet: Dear 匿名用户, Here at the Chelsea Hotel, it is of utmost importance that our guests are content, comfortable, taken care of. We pride ourselves on the cleanliness and maintenance of our rooms and facilities, and have programs in place to guarantee the condition of our establishment. We are truly sorry they have failed you in this instance as that is not a true reflection of what we are known to provide. I would like you to know that our front line operations team is available 24/7 to assist and ensure any issues or requests brought to their attention meet resolution in a timely manner as we appreciate each and every opportunity to make it right for our guests in-house, before their departure. Nonetheless, I have addressed the issues reported to the Housekeeping and Maintenance Departments who will take further actions in order to prevent similar issues from reoccurring. We hope you will give us another opportunity to welcome you back and make your visit memorable only for the right reasons. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
Svar från boendet: Thank you for your honest review. We apologize for the inconveniences you experienced during your stay, especially regarding the housekeeping service and the limited toiletries. We appreciate your feedback as it helps us identify areas for improvement. We’re glad you found our location convenient and the Italian restaurant enjoyable. We hope to have the opportunity to welcome you back and provide a better experience.