Eilidhannee
23 september 2023
Had originally booked 1 night here which was fine. We phoned a week and a half before our stay to book the K’gari/Fraser Island tour through the hostel, a two day/one night trip. We also requested to book a room for the night we return from the trip as we would get back around 6pm, which we were told was fine and booked in. We were originally quoted a discounted price as we were booking the trip through the hostel, but when we had to pay the full amount on the day, we were disappointed to learn that the discount wasn’t applied. On returning from the trip and trying to check in to the hostel, we learned that the staff had actually booked the room for the night before, when we were still on K’gari, and that there wasn’t another room available at the hostel. As it was late in the evening, there was 0 vacancies in any hostel/hotel in all of Harvey Bay. The only solace we were given was an offer to sleep on the sofas in the cinema room. However, as it was a public area, we couldn’t access it until after 10pm and we’re woken up by other backpackers at 06.30 who decided to play pool whilst we were trying to sleep. I understand that the hostel is ran by people with minimal experience who are trying to back pack at the same time, but the whole experience with the staff felt very amateur, as two of them sat behind the desk laughing at us whilst we were very visibly upset and tired. Disappointed with the customer service, I wouldn’t bother staying here if you can avoid it.
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