Alexander Beachfront Apartments

Excellent place to stay. Our apartment (number 11) was clean, well appointed & very comfortable, has fans in both bedrooms as well as main area. Aircon in lounge/kitchen area too. Located away from busy shops so nicely quiet. Beach across the road is great. Beds comfortable and the apartment is spacious, great washing machine, dryer as well although we didn't use dryer. Excellent large balcony, perfect place to watch the world go by. Manager was really friendly and welcoming. Safe, secure parking with a lift to the apartment. Well priced and highly recommended.

Whenever I choose a place to stay whilst on holidays, I always go to great lengths and do my research, so there are no nasty surprises. We recently visited Hervey Bay and stayed at the Alexander Apartments on the Esplanade, which on face value, and from what I had read and seen on the internet, it seemed to tick all the boxes for us. First and foremost was the location, right across the road from the beach. I had requested the top floor unit overlooking the beach and this was superb, even having its own private rooftop balcony (more about that later). The location and position of the unit was second to none, however that’s where it ended for us. Whilst I wasn’t expecting 5 star, what I do expect is cleanliness and appliances that work. Where do I start. One would have thought especially in this covid world we live in right now that cleanliness would be a number one priority, unfortunately that was not the case and the very reason we would not be choosing this establishment for any future holidays, After arrival, I went in search of powerpoints to use as charging stations. I moved a little hall table away from the wall to check behind it, and it was apparent that that table had not been moved in weeks, as the dirt and filth behind it was actually a little disgusting to be honest. A few hours after arrival, we did a sweep of the floor and there is no way we could have generated so much dirt buildup in such a short time (even with 2 young children). The first evening, I went to one of the kitchen cupboards to get a plate out for my children’s dinner, and could not believe what I saw, someone had put a dirty plate back into the cupboard, which had dried on food on it, which was rather disgusting. I could not even stomach it long enough to take a photo, just had to wash it straightaway, before I became ill. I used my own plastic plates from then on. Now if all that wasn’t enough, it was blatantly obvious that the shower and bathroom floor had not been cleaned prior to our arrival, as the mould and scum on both the inside of the shower cubicle and the outside rim of the shower was disgusting. (photos attached). This wasn’t just days worth, this amount would have needed weeks and weeks to have built up this much!! It was never a pleasant experience using the bathroom and I used to get my kids in and out as soon as possible. So now to things breaking down, not working properly or simply just plain annoying. Firstly, the dishwasher, after only 2 uses from us (and as we use one at home we always rinse dishes if they are particularly dirty before placing them into the dishwasher), the water would not drain away but was pooling at the bottom, and I’m talking A LOT of water. Checked the pipes and hose and discovered that they were completely clogged with food particles. Again, how long had it been since the dishwahser was properly cleaned and maintained? Secondly, after 3 or 4 days, the washing machine packed up, it would