Linda B
8 september 2024
Sade and Jonathan were very welcoming, friendly and helpful. Parking is around the back of the building with two spaces available, very tight squeeze. We all got out before my husband parked and then he climbed over to the passenger side to get out of the car. Sade helped us park and took some bags for us. If you have mobility issues you will need to find street parking (we couldn't find any). On arrival was asked to immediately choose breakfast for the next day and select time (only 8am or 9am available) and pay for the rooms prior to viewing. Breakfast was full English with coffee. Rooms had fridges with drinks in, payable on checking out. Trays of snacks also available in rooms, payable on checking out. Fresh milk provided for tea and coffee in the room. High quality shampoo, conditioner, soap provided. Very clean. Requested quiet room and it was, overlooking the bins! Full English breakfast was a little small but nicely cooked. Toast brought to table. Cereal and yogurt available. Good position for walking into the area - 10 mins to harbour. Travelled with friends and booked two double rooms with ensuite bathrooms. Sade very insistent that both rooms would be the same. Our room was very different to that of our friends and yet we paid the same. We were in Room 7. The room was very small, the bed was a small double (not double as booked or advertised), no snacks tray as advised. Fridge very full of drinks to purchase (no price list available) and struggled to fit the small fresh milk provided into it. Only two sticks of coffee and one teabag provided. Bathroom tiny, unable to get towel off rail as shower door opened onto toilet. Shower power was good. Nowhere for toiletries, not possible to do any form of make up. Room was very claustrophobic. Unable to use fan provided as too powerful for the room, very noisy and situated behind curtains! Had to put our travel bags next to door blocking our exit in case of fire as there was nowhere else they could go where we wouldn't trip over them in the night. Breakfast was good but coffee was very weak, cereal and yogurt available, no sign of pastries - worst coffee we have had; would have added more instant but it wasn't hot enough to mix in. We recognise that property is a premium in Torquay but after leaving the next day, our friends and ourselves discussed our rooms and realised the huge differences between the two and that the cost had been the same. Our friend emailed Sade and Jonathan raising the concern with them, not expecting any money back but just acknowledgement of disappointment - no reply as yet ....... Definitely won't use again.
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