Miriam O
27 juni 2025
Hotel was clean most of the staff are lovely plenty of entertainment for kids /adults the only issuse we had was when my 72 yr old mother ,sister and 2 daughters got stuck in the lift between the 7th and 8th floor reception had to be told 3 times which resulted in them being stuck between the floors for over 20 mins when I asked could my mother who has mobility issues and relys on her wheelchair sometimes as she can't walk for long periods to be moved from the 8th to 1st floor or a lower floor for the last 2 night I was basically told it was not thier problem as there was no availability and what did I want them to do take someone from a lower room and put my mother in it they didn't think so my mother ,sister and daughters are now suffering with knee and back pain my mother has bruises on the backs of her legs from having to shimmy to the edge of the lift and try climb up a ladder to squeeze out of the lift also food was not great a picky eater will struggle to find something but there are plenty of places around the hotel to eat and drink
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